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Providence Principal IS Program Manager PSJH in Anaheim, California


Providence St. Joseph Health is calling a Principal IS Program Manager PSJH to our location in Redmond, WA; Renton, WA; Anaheim, CA or Portland, OR.

We are seeking a Principal IS Program Manager to be responsible for advising, consulting, and managing a number of complex projects under a common objective at PSJH under a single program (or across several programs). The Program Manager is assigned to programs with the highest complexity and broadest breadth - typically at the enterprse-level. While operating much more independently, this position works collaboratively with business/facility operational leadership, intake and governance teams, as well as IS groups required to deploy IS services and technology. The Principal Program Manager is the primary point of contact between business/facility executive leadership and the resource managers of all IS teams and is responsible for engaging executive leadership and communicating the progress of the program. This position will facilitate between executive leadership, resource managers of all IS teams, project management and consulting resources, and will be responsible for engaging executive leadership and communicating status of the program. The Principal Program Manager is accountable for working with and facilitating processes to accomplish complex program objectives, managing change and resolving issues that span across project teams and departments by planning, organizing, directing, and supervising program activities in a cost-effective and productive manner to achieve customer satisfaction. This position relies on extensive experience and judgment to plan and accomplish goals on complex issues where analyses of situations or data requires an in-depth evaluation of variables.

To ensure the success of their program(s), Principal Program Managers work collaboratively with multiple members of the project team(s)- including directors in organizational development, IS operations, informatics, project intake, growth & expansion, healthcare intelligence, integration, applications, and IT infrastructure. The Principal Program Manager may oversee teams of up to 25-100 caregivers.

The Principal Program Manager ensures projects related to the program are planned and executed in a manner that supports the PSJH Mission, and supports integration and collaboration across the health system while meeting the organizational objectives.

In this position you will have the following responsibilities:


  • Develop projects within a program in alignment with the organization’s strategic plans and objectives.

  • Build support to influence decisions in order to ensure work toward common objectives.

  • Proactively inform and influence others in order to maintain the balance required between business needs; project partner strategy and standards; and financial requirements and budgets.

  • Facilitate strategic planning with internal customers for deployment of information technologies and/or major services


  • Manage client expectations from initial problem identification and through the project lifecycle.

  • Develop and gain sponsor approval and signoff of the project charter / scope and / or work breakdown schedule.

  • Manage projects and programs with increased complexity, strategic priority and/or visibility, system and/or regional priority.

  • Develop and lead the project team to the delivery of successful project outcomes.

  • Engage and organize the assignment of activities of multi-functional teams, as well as the project estimates, task dependencies and schedule.

  • Build and manage multiple, multi-functional collaborative project and/or work teams.

  • Coordinate the activities of multi-functional teams, as well as the project budget, task dependencies and schedule.

  • Scope, risk and issue management, including documenting, communicating and facilitating resolutions or mitigation plans.

  • Develop, initiate and manage a communication plan, including regular project status reports.

  • Deliver appropriate integration, training and implementation plans and activities.

  • Manage stakeholders and multiple project teams in the context of a single project.

  • Act as a coach and mentor.

  • May be required to supervise or manage Project Coordinators.

  • Coach, develop and manage other Project Managers for associated complex projects; facilitate customer needs for multiple department and their associated lines of business.


  • Develop root cause analyses and process improvement plans.

  • Maintain all project artifacts.

  • Identify, deliver and document organizational, application and human workflows that contribute to policy and procedure updates throughout each project.

  • Prepare and deliver presentations to executive leadership, senior management and stakeholders.

  • Other duties as assigned.


Required qualifications for this position include:

  • Bachelor's Degree OR equivalent education/experience.

  • 8-10 years Information Services/Information Technology and/or Healthcare Industry experience

  • 8-10 years in the project / program management field

  • 1-3 relevant PPMO portfolio experience (eg. EMR, Business Applications, M&A, Infrastructure, etc.)

Preferred qualifications for this position include:

  • Infrastructure understanding (virtual machine, shared storage, data center, rack) ADO (Azure DevOps) experience Master's Degree

  • 3-5 years experience in resource management

  • PMP (Project Management Professional) upon hire

  • PgMP (Program Management Professional) upon hire

  • Six Sigma upon hire

  • LEAN upon hire

  • CQIA (Quality Improvement Associate)upon hire

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: IT Project/Program Management

Location: Washington-Renton

Other Location(s): Oregon-Portland, Washington-Redmond, California-Anaheim

Req ID: 270181