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Providence Health & Services Orthopedic Program Manager in Apple Valley, California


Providence is calling a Orthopedic Program Manager (FT/Days) to St. Mary Medical Center in Apple Valley, CA.

  • Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system

We are seeking a Orthopedic Program Manager who wil implement regional service line strategies that ensures quality outcomes, support inter-disciplinary care teams, engage physicians in growth and development of efficient, effective and value added orthopedic services within a variety of care environments. Provide in-service education to staff to facilitate coordinated patient care services.

Develop new orthopedic clinical programs, implement new care delivery models, develop patient and caregiver education strategies and respond to orthopedic community needs for outreach services. Provide oversight to orthopedic quality initiatives, provide teams with quality data results and lead teams to action with identified opportunities for clinical improvement. Actively participate on the Orthopedic Clinical Program Leadership Team. Assists in advancing the vision of a statewide Orthopedic Clinical Program network.

Actively move the work of the California Regional Orthopedic Clinical Program and system Musculoskeletal Clinical Performance Group for identified Orthopedic priorities (e.g. development of care pathways, new technology assessment, creating new/advanced care models, population health and prevention initiatives and information/quality measurement and reporting).

Major Challenges:

  1. Working within restricted payment models.

  2. Working in a highly matrixed organization across multiple environments of care.

  3. Working with multiple stakeholders in teams with a cross-diagonal representation of positions/services/authority in the organization.

  4. Creating business development strategies that ensure long-term success of Orthopedic programs and services.

  5. Presenting to internal & external management, physicians, and staff audiences.

  6. Bringing strong effective communication to diverse teams.

  7. Managing multiple projects/demands simultaneously while maintaining the ability to handle urgent needs as they arise.

  8. Developing creative solutions and negotiating positive outcomes during difficult situations.

  9. Managing change to ensure the success of the new programs, processes, or services.

  10. Role modeling professional communication and behavior in diversified and constantly changing environments.

  11. Working and negotiating with outside consulting group.

In this position you will:

  • Maintain confidentiality of all information related to patients, medical staff, employees, and as appropriate, other information.

  • Demonstrate service excellence and positive interpersonal relations in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers and community members, so that productivity and positive relations are maximized.

  • Consistently demonstrate and incorporates principles of safety and infection control into daily activities as outlined in Environment of Care, Infection Control, and Exposure Control manuals and department safety policies/procedures. Consistently uses personal protective equipment as required and takes appropriate precautions whenever there is potential for contact with blood, body fluids, chemicals and/or other hazardous materials. Maintains knowledge of work-appropriate aspects of environment of care programs, complies with policies and reports unsafe conditions. Successfully completes Environment of Care HealthStream modules in the required time frames and participates in fire drills and emergency exercises.

  • Develop individual objectives consistent with the Providence Health System's Management System. Measures and reports on individual objectives quarterly.

  • Age Related: Adolescent, Adult, Geriatric.

  • Consequently, the employee must be competent in the interpretation of a patient's self-report or behavior, and this information must be interpreted with an understanding of the cognitive, physical, emotional/psychosocial and chronological maturation process. The treatment of patients should be individualized and should reflect an understanding of the developmental needs and range of treatment needs for each patient.

  • Implement regional service line strategies that ensure quality outcomes, supports inter-disciplinary care teams, and engages physicians in growth and development of efficient, effective and value added orthopedic services within a variety of care environments:

  • Develop protocols, policies and procedures.

  • Develop program/service objectives.

  • Measure outcomes and results.

  • Conduct patient chart audits and reviews care provided.

  • Lead quality improvement initiatives.

  • Ensure coordination of clinical services for a connected patient care experience.

  • Incorporate current research and best practice into program standards and practice.

  • Review all data/findings and interprets quantitative and qualitative data relevant to service line.

  • Participate in development of strategic short and long range plans.

  • Capitalize on marketing opportunities.

  • Identify needs/opportunities for care and makes recommendations to refine and improve delivery of orthopedic services.

  • Develop expectations for (project) teams and provides direction and mechanisms for expectations to be met.

  • Participate in developing service line budget and manages allocated resources efficiently for program, project and services assigned.

  • Determine referral source targets, identifies needs of the referral sources and their patients and facilitates referral source education and relationship building.

  • Engage and supports physician involvement in Orthopedic services and products.

  • Oversee direct patient care provided by the interdisciplinary team:

  • Conduct patient interviews.

  • Review and evaluate individualized plan of care or intervention strategies identified by the interdisciplinary team to assure plans follow evidence based guidelines adopted by the Orthopedic program.

  • Advise on and works with Case Management on discharge plans to manage patients length of stay and disposition.

  • Provide consultation to interdisciplinary teams in the inpatient hospital and outpatient settings.

  • Develop, implement, and participate in educational programs for patients and families/caregivers.

  • Monitor ancillary service involvement and utilization.

  • Round cases with physician/team.

  • Serve as patient /family advocate with physicians, health care staff, and/or administration.

  • Take action to ensure continuity of patient care.

  • Maintain a close, collaborative and consulting relationship with all disciplines who provide and/or supports patients receiving orthopedic care (i.e. nursing, pharmacy, pastoral care, emergency room providers, surgery, lab, rehabilitation, volunteer administrative services).

  • Develop measurements to track and report processes and outcomes. Ability to serve as an advocate for continuous quality improvement and to lead and direct teams to accelerate change toward ever-improving quality and operational performance.

  • Enhance professional growth and development through literature reviews, seminars, conferences, etc., as they pertain to system and physician integration, quality improvement, strategic planning, and clinical programs/services in a changing healthcare environment. Shares learning with others.

  • Develop/participate in public, professional and system educational programs to further knowledge, expertise and awareness regarding conditions that may lead to Orthopedic specialty interventions.

  • Work collaboratively with health plans, finance, Clinical Programs Division and Hospitals to help develop integrated and coordinated systems of care which fulfill the vision of a connected care experience.

  • Work collaboratively medical groups to help develop and implement new services and programs (e.g. Medical Home) that offer new innovative ways to deliver care that meets Triple Aim strategies and progresses clinical transformation initiatives.

  • Develop and implement state-wide educational programs and clinical services as part of the outreach strategy to serve communities in need.

  • Participate in implementing Musculoskeletal system and regional initiatives through Large Joint, Trauma and Sports Focus Group’s prioritized actions designed to standardize variation, effectively utilizes resources and shares expertise to develop high quality, cost effective and comprehensive orthopedic service among Providence Health and Service ministries.


Required qualifications for this position include:

  • Bachelor's Degree in Nursing, Physical Therapy or Occupational Therapy

  • Professional licensure in Nursing, Physical Therapy or Occupational Therapy

  • California Driver’s license

  • Requires Current BLS-HCP - Basic Life Support-For Healthcare Providers

  • Experience practicing in acute, outpatient or other medical care environment specific to orthopedics

  • Experienced and skilled in conflict resolution

  • History of working independently, with minimal supervision

  • Experience working with physician practice operations

  • History of working as part of an interdisciplinary care team

  • Experience as a participant/leader for project team

  • Experience in a team leadership role

  • Ability to manage clinical and technical talent

  • Ability to develop strong working relationships with physicians and other health care professionals

  • Ability to develop, direct, coach, and motivate staff to provide quality service with effective/outstanding outcomes

  • Demonstrates interpersonal skills. Excellent oral and written communication skills, including effective listening and presentation skills

  • Demonstrates excellent analytical, organizational, negotiation and problem-solving skills, with the ability to identify, measure and achieve goals. Ability to negotiate a favorable outcome under challenging conditions

  • Demonstrates self-motivation with demonstrated ability to take initiative, prioritize work, manage time and respond effectively to rapidly changing environment. Ability to use cognitive thinking skills, leads inter-disciplinary groups and prioritize and organize work in an accurately and timely manner

  • Ability to promote the work of the Team and oneself in one-on-one interactions as well as public forums

  • Demonstrates political savvy

  • Demonstrates project management and word processing skills

  • Knowledge of Orthopedic trends, services and practice; knowledge of Orthopedic sub-specialty services

  • Advanced clinical knowledge of orthopedic patient conditions and diagnoses

  • Ability to facilitate meetings and develop teams, negotiate difficult conversations and manage projects/plans according to timelines and expected results

  • Strong team orientation and commitment

  • Responsive service orientation

  • Knowledge of project management (resource planning, skill evaluation, recording of work, timelines, result reporting)

  • Effective computer and analytical skills necessary to interpret quantitative and qualitative data relevant to service line

Preferred qualifications for this position include:

  • 3 years experience in a supervisory role or equivalent years of experience/education in management, finance, and/or other administrative functions

About the Region you will serve.

For nearly 70 years, Providence Health & Services, Southern California, has provided quality and compassionate health care, building on a tradition of excellence, innovation, teamwork and outreach to those most in need.

Anchored by five award-winning comprehensive medical centers, Providence provides a full spectrum of care that includes a range of specialties, signature services, outpatient and home care and the well-regarded Providence Medical Institute, a group of physicians and primary and urgent care clinics throughout the greater San Fernando Valley and South Bay. Providence is focused on providing the communities it serves with preventive care, education and leading-edge diagnostics and treatment. The organization includes numerous outreach programs. hospice and home care and even our own Providence High School, a Blue Ribbon college-preparatory campus.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Lead Supervisor/Manager

Location: California-Apple Valley

Req ID: 294486