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Providence Health & Services Clinical Informatics Education Specialist – PSJH in Burbank, California


Providence St. Joseph Health is calling a Clinical Informatics Education Specialist to one of the following locations: Portland OR, Renton WA, Anchorage Alaska, Missoula MT, Torrance or Burbank CA.

We are seeking a Clinical Informatics Education Specialist who serves as a positive, progressive learning and development informatics professional focused on supporting PSJH CI education goals for EHR and other information systems deployment, sustainment, adoption, and optimization activities. Collaborating with other CI team members, system analysts, and stakeholders, the CI Education Specialist is responsible for the development of materials and learning packages with attention to adult learning principles, instructional design best practices, content efficiency and user self-sufficiency. Using established PSJH CI instructional design models and format standards, the CI Education Specialist will design, create, maintain, and optimize information systems education curriculum and adoption materials, including multimedia deliverables, to support in-person and virtual instructor-led training, self-paced online learning, and other system adoption initiatives for the entire PSJH organization, its affiliates and Community Connect customers. Responsibilities also include the support of technical training environments needed for education delivery, support of the PSJH CI Epic Credential Training Program and participating in deployment go-lives. As an informatics professional, the CI Education Specialist also participates in system and workflow design and optimization.

In this position you will have the following responsibilities:

  • Collaborate with other Clinical Informatics (CI) team members, business informatics, system analysts, and stakeholders to support informatics education, adoption, and communication efforts for business and clinical information systems and technologies deployment, sustainment, and optimization.

  • Serve as the change communication and education subject matter expert in project teams.

  • Lead curriculum design and review efforts providing expert guidance to support effective and relevant learning objectives and content.

  • Train, mentor, and communicate with PSJH Affiliates, Community Connect, and PSJH Epic Credential Trainers.

  • Design, write, and create curriculum and adoption materials, including multimedia deliverables, to support in-person and virtual instructor-led training, self-paced online learning, and other system adoption initiatives for a variety of audiences as assigned.

  • Incorporate instructional design best practice and adult learning theory to address a target audience’s learning needs.

  • Author content that is flexible, relevant, and supports end user self-sufficiency using established PSJH CI design models, formatting, publishing, and content management standards.


Required qualifications for this position include:

  • Bachelor’s Degree in Education, Instructional Design, Adult Learning, Organizational Development, Informatics, healthcare Or equivalent educ/experience

  • 5 years experience in roles focused on designing and writing education and training materials and/or delivering training.

  • Demonstrated planning and project oversight/managements skills.

  • Ability to conduct learning task analysis derived from understanding system functionality and end user workflow to identify learning objectives to meet curricula performance outcomes, ability to develop exercises/ practice scenarios to support performance outcomes, ability to evaluate effectiveness of training

  • Ability to quickly learn and understand end user workflow and system functionality to be able to guide education approach and materials content.

  • Proficiency in Microsoft Office suite of products.

  • Ability to effectively work with geographically separated teams. Ability to travel occasionally to support health system initiatives.

  • Epic certification in one or more Epic modules as assigned. Certification to be initiated as directed and completed within 6 months upon completion of Epic training.

  • Epic and other system application certifications are expected to be completed on all modules assigned to support the needs of the CI education team and department as a whole. Once obtained, Epic certification must remain current for assigned modules.

Preferred qualifications for this position include:

  • Coursework/Training in Healthcare related field Or equivalent educ/experience.

  • 5 years experience in a position working with and/or supporting business and/or clinical information systems within a healthcare setting with a preference for training delivery experience

  • Experience supporting working in a multi-site healthcare organization

  • Experience in a position working with Epic.

  • Experience with designing eLearning content for and use of interactive and video software such as Captivate, Articulate, and Camtasia.

  • 5 years Education or Instructional Design related certification.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Oregon-Portland

Other Location(s): California-Torrance, Alaska-Anchorage, Montana-Missoula, California-Burbank, Washington-Renton

Req ID: 225591