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Providence Health & Services Scheduler in Burbank, California


Providence is calling a Scheduler (Per diem/Variable shift) at Providence St. Joseph Medical Center in Burbank, CA.

This opening will utilize the Modern Hire Video Prescreen Tool. If invited to this prescreen, candidates who complete this process will be given preference for interview consideration (Please note: Completing this process does not guarantee that you will be selected for an in-person interview).

We are seeking a Scheduler who will schedule visits for all Nursing and Home Health Aide Staff using the Agency's computerized scheduling system. Maintain and coordinate ancillary services visits/schedules with ancillary services staff and documents the proposed visits in the Agency's computerized scheduling system.

In this position you will:

  • Ensure that all new admissions are scheduled to be seen by a professional staff member within 48 hours of referral or discharge from the hospital

  • Assign nursing and aide staff according to geographic location, matching the patient’s age-related, cultural and skill requirements to the skills/competencies of available staff

  • Process all additional service requests (“add-on’s”) and assign or schedule with appropriate care staff

  • Ensure that supervisory visits are scheduled according to Agency policy

  • Ensure that all recertification visits are scheduled in a timely manner according to Agency policy and Medicare guidelines

  • Ensure that all lab visits are scheduled according to physician orders

  • Communicate with nursing and home health aide staff regarding schedule changes and patient requirements throughout the day

  • Communicate same day visit requirements to supervisor

  • Print and distribute daily schedules

  • Fax schedules and care information to appropriate staff on a daily basis

  • Maintain knowledge of scheduling structure and requirements for all professional and para-professional staff

  • Assist supervisor in organizing and coordinating scheduling protocols and procedures

  • Display positive and professional demeanor when communicating with patients, office staff, and co-workers

  • Demonstrate excellent customer service skills

  • Handle multiple telephone calls in a timely and professional manner

  • Perform a variety of duties (i.e. word processing, spreadsheets, maintaining files performance monitoring, etc.)

  • Participate in educational program and in-service meetings

  • Maintain established department policies and procedures, Improving Organization Performance program, and patient/customer safety standards


Required qualifications for this position include:

  • 1 year hospital, home health agency or medical office experience interfacing with professional and para-professional staff

  • Computer skills (Window, Word)

  • Good typing skills

  • Knowledge of medical terminology

  • Detail oriented

  • Excellent communication and telephone skills

  • Excellent organizational skills

Preferred qualifications for this position include:

  • Associate's Degree

  • Home health agency scheduling experience

About the hospital you will serve. Providence Saint Joseph Medical Center in Burbank, CA, is a 414 bed acute care facility, known for its state-of-the-art technology and high quality, compassionate care, has provided the full range of diagnostic, treatment, care and support services for the San Fernando Valley communities for close to 70 years. Many of our specialized services are provided within our Heart and Vascular Institute, one of Los Angeles County's first STEMI designated receiving centers of heart attack victims; our Hycy and Howard Hill Neuroscience Institute, awarded the Gold Seal of Approval from The Joint Commission for a Primary Stroke Center, and the Gold Plus Achievement Award from the American Stroke Association (2010); our Women's Pavilion, and our newly opened the Roy and Patricia Disney Family Cancer Center, a comprehensive, state-of-the-art, patient-centered, treatment facility. Our cancer center includes some of the most advanced technology in radiation oncology, highly advanced medical and surgical oncology, excellent clinical outcomes and research, and all patient support services are housed in the same building. Providence Saint Joseph Medical Center has an exceptional orthopedic program recognized for its excellent outcomes and clinical expertise. And Providence Saint Joseph's Bariatric Program, a leader and resource for those dealing with obesity in Southern California, received a Five-Star Rating for Bariatric Surgery, and Bariatric Surgery Center of Excellence designation from HealthGrades.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Patient Services

Location: California-Burbank

Req ID: 251359