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Providence Health & Services Starbucks Barista *On Call Variable* in Burbank, California


Apply today! Applicants that meet qualifications will receive a text with additional questions from our MODERN HIRE screening and interview system.

Providence is calling a Starbucks Barista (Per diem/Variable shift) to Providence Saint Joseph Medical Center in Burbank, CA.

Please upload a current resume reflecting all relevant experience.

We are seeking a Starbucks Barista who will create the Starbucks Experience for our customers by providing prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Performs daily floor cleaning and environmental upkeep of store and back room as well as unloads Starbucks product weekly. Models and acts in accordance with Starbucks and Providence guiding principles.

In this position you will:

  • Act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Providence. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

  • Anticipate customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary. to create a community gathering space for patients, visitors, and staff.

  • Assist with new staff training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

  • Contribute to positive team environment by recognizing changes in staff morale and performance and communicating them to the store manager.

  • Deliver customer service to all customers by acting with a “customer comes first” attitude and connecting with the customer. Discovers and responds to customer needs.

  • Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all staff during each shift.

  • Maintain a clean and organized workspace so that staff can locate resources and product as needed.

  • Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

  • Educate and informs customers about the differences among coffee beans and preparation.

  • Follow department Team Agreements:

  • I will practice self-control and maintain my composure if I’m in a bad mood or emotional.

  • I will put work ahead of personality differences and treat everyone with courtesy and respect.

  • I won’t jump to conclusions or make judgments when communicating.

  • I will acknowledge mistakes and correct them regardless of who made the mistake. I won’t take mistakes personally or devalue someone who makes a mistak

  • I won’t take requests for behavior change personally. I will make an effort to make the change

  • I will be courteous to co-workers. I will look for opportunities to help co-workers

  • Demonstrate service with CARE:

  • C = Connect (smile, make brief, direct eye contact, greet the guest/customer)

  • A = Anticipate (notice guests who appear confused or in need of assistance, offer to help before being asked)

  • R = Respond (use positive, helpful language, ask questions to clarify daily tasks, use appropriate words and phrases, do not use forbidden phrases)

  • E = Engage (thank the guest/customer, smile, use a signature statement to end the interaction)

  • Respond to and resolves complaints as directed by department procedures

  • Complete all duties with minimal supervision

  • Minimize waste and maintains cost awareness while performing duties

  • Handle all food in accordance with food handling guidelines issued by state, and federal agencies


Required qualifications for this position include:

  • ServSafe or ANSI Certification

  • Education to meet certification, license or registration requirement

  • Must demonstrate the competency to safely and accurately operate equipment

  • Must portray world class customer service at all times and possess excellent interpersonal and customer service skills

  • Ability to remain calm, maintain perspective and respond in a professional manner

  • Ability to successfully function during time of uncertainty and changing priorities

  • Ability to develop and maintain effective working relationships

  • Ability to efficiently perform basic math calculations and functions

  • Must be able to learn quickly and work within a team

  • Ability to work a flexible schedule including weekends and some holidays

  • Must be reliable, accurate, detail oriented and courteous

  • Ability to understand and carry out oral and written instruction

Preferred qualifications for this position include:

  • Previous experience as a barista

About the hospital you will serve.

Providence Saint Joseph Medical Center in Burbank, CA, is a 392-bed acute care facility founded over 75 years ago by the Sisters of Providence. Known for our state-of-the-art technology and high quality, compassionate care, we provide the full range of diagnostic, treatment, care and support services for the San Fernando Valley communities.

We provide many specialized services and treatment capabilities. Our Heart and Vascular center delivers care with one of Los Angeles County's first STEMI designated receiving centers for heart attack victims. The Hycy and Howard Hill Neuroscience Institute, which supports our Certified Comprehensive Stroke Center, continues to grow inpatient and outpatient programs addressing stroke, Parkinson’s, and brain tumors. Maternal Child Health Services, including a level 3 NICU, support whole family care with 24/7 on site labor support and community education. The Roy and Patricia Disney Family Cancer Center, a comprehensive, state-of-the-art, patient-centered, treatment facility. Our cancer center includes some of the most advanced technology in radiation oncology, highly advanced medical and surgical oncology providers, excellent clinical outcomes and research, and all patient support services are housed in the same building. Our exceptional orthopedic program has recognized for its excellent outcomes and clinical expertise. Our Bariatric Program, a leader and resource for those dealing with obesity in Southern California, received a Five-Star Rating for Bariatric Surgery. In the fall of 2022 we will open our brand new, state-of-the-art Emergency Department which will triple our capacity to care for the community in their time of greatest need.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Food Service Attendant

Location: California-Burbank

Req ID: 331087