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Providence Health & Services Transitions Case Manager - LCSW in Burbank, California


Providence is calling a Transitions Case Manager - LCSW (Full-time/Day-shift) to Providence California Regional Services in Burbank, CA.

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Applicants that meet qualifications will receive a text or email with additional questions from our MODERN HIRE screening and interview system.

Please upload a current resume reflecting all relevant professional experience.

We are seeking a Transitions Case Manager - LCSW who will work in a busy environment with a responsibility to communicate with patients, health plans and medical groups. Will work directly with patients and key personnel at each ministry, Care Management, insurance companies, and with our community partners, as needed.

This person exercises considerable initiative and judgment while providing excellent customer service. Follow-up and follow-through are imperative attributes of the TCM-LCSW. This person has a thorough knowledge of services provided throughout the Providence continuum and acts as a resource to the community.

In this position you will have the following responsibilities:

  • Key Position Accountabilities

  • The TCM-LCSW will provide key outbound communication to patients and health plans/insurance companies documenting conversations

  • The TCM-LCSW will communicate with Health Plans based on clinical information to identify resources and to assist in developing a care plans

  • The TCM-LCSW will assist with the addition and regular maintenance of Providence service line database for the entire Southern California region

  • Participate as a member of the Edie Team at the ministry, attends meetings and is assigned patients

  • Provide the community with physician referrals to staff physicians at PH&S Medical Centers in Southern California. Will provide these referrals via multiple channels (phone, email, chat and at events in the community)

  • Interact in a personalized and professional manner to promote a highly visible, favorable and consistent impression of PH&S through active listening, open communication and flexibility in responding to defined needs in a timely and accountable manner

  • Care Management

  • Facilitate communication and coordination between members of the health care team, involving the client in the decision-making process in order to minimize fragmentation in the services

  • Educate the client, the family or caregiver, and members of the health care delivery team about treatment options, community resources, insurance benefits, psychosocial concerns, case management, etc., so that timely and informed decisions can be made

  • Empower the client to problem-solve by exploring options of care, when available, and alternative plans, when necessary, to achieve desired outcomes

  • Encouraging the appropriate use of health care services and strives to improve quality of care and maintain cost effectiveness on a case-by-case basis

  • Assist the client in the safe transitioning of care to the next most appropriate level

  • Strive to promote client self-advocacy and self-determination

  • Advocate for both the client and the payer to facilitate positive outcomes for the client, the health care team, and the payer. However, if a conflict arises, the needs of the client must be the priority

  • Collaborate with ministry care management teams by providing transitions care management services; facilitate team conferences at the ministry; and participate in educational in-services at the ministry

  • Accept and perform other duties as assigned


Required qualifications for this position include:

  • Master's Degree in Social Work

  • Licensed Clinical Social Worker (LCSW) by the California Board of Behavioral Sciences (BBS)

  • 5 years previous experience working in a healthcare role is required

  • Practical experience in customer service

  • Excellent communication, presentation and listening skills

  • Excellent writing skills

  • Demonstrate competence and ability to take initiative and work with minimal supervision within a framework of defined responsibilities

  • Responsive service orientation - positive "can do" approach to initiatives, problems and solutions

  • Requires proficiency in a Windows/Web-based environment

  • Computer skills to support data collection and analysis

  • Excellent customer service, problem resolution and service recovery skills

  • Ability to prioritize and organize work independently

  • Practical knowledge of healthcare systems and the managed care market

  • Ability to study, understand, adapt and respond effectively to a changing health care environment, as well as to understand and align with an organization, its structure and priorities

Preferred qualifications for this position include:

  • Background in managed care health insurance or care management

  • Bilingual in English/Spanish

About the hospital you will serve.

Anchored by five award-winning comprehensive medical centers, Providence provides a full spectrum of care that includes a range of specialties, signature services, outpatient and home care and the well-regarded Providence Medical Institute, a group of physicians and primary and urgent care clinics throughout the greater San Fernando Valley and South Bay. Providence is focused on providing the communities it serves with preventive care, education and leading-edge diagnostics and treatment. The organization includes numerous outreach programs. Hospice and home care and even our own Providence High School, a Blue Ribbon college-preparatory campus.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Behavioral Health

Location: California-Burbank

Req ID: 319130