Job Information

Providence Epic Applications Analyst: Willow Ambulatory in California


We are seeking an Epic Applications Analyst: Willow Ambulatory to:

  • Demonstrate full use and application of standard principles, theories, and concepts related to technical discipline and provide solution to a variety of moderately complex problems

  • Manage small and moderately complex projects, establish and implement new or revised system requirements or procedures

  • Analyze user requirements, develop and implement systems for moderately complex processes

  • Coordinate activities of project team and act as a source for direction, training and guidance for less experienced departmental staff

  • Initiate course correction to stay on schedule while providing professional support for a large multi-facility healthcare organization

  • Build and enhance effective working relationships with a wide range of internal and external contacts, vendors, and stakeholders on behalf of Providence St. Joseph Health and Services

  • Work collaboratively with colleagues across PSJHS in delivery of specific cross departmental projects and efforts

  • Actively support and incorporate the mission and core values into daily activities

  • Treat all others with respect and demonstrate excellence, justice and compassion in daily work and relationships with others

In this position you will have the following responsibilities:

  • Work collaboratively with clients to determine information and data requirements

  • Evaluate and report on a variety of topics, sometimes complex in nature

  • Collaborate with customers on efficient, effective use of application resources, and create related documentation as necessary

  • Work with internal teams to support and develop business solutions

  • Use professional knowledge, judgment and analysis in making decisions or recommending a course of action that meets business needs

  • Demonstrate service excellence and positive interpersonal relationships in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers, and community members, so that productivity and positive relations are maximized

  • Apply standards, concept and theories related to technical discipline to provide solutions to moderate to highly complex problems, while also mentoring less experienced staff in the use of these tools, techniques and analytical skills

  • Prepare documentation and assist in documenting and defining workflows in collaboration with relevant stakeholders

  • Participate in projects and assist project leaders, taking lead on smaller projects as needed

  • Synthesize data, information, and knowledge to analyze multiple approaches/solutions to issues or problems

  • Collaborates with peers to create and maintain standard team specific documentation. Instrumental in maintaining, and consistently participates in improving standards of documentation.

  • Identify, manage, and communicate issues and risks, diplomatically escalating as appropriate through areas affected

  • Assist in troubleshooting root cause failures

  • Understand and translate the business needs into system configuration and workflow validations

  • Build and participate in test plan development

  • Act as a resource during testing and upgrades; coordinates with appropriate individuals.

  • Able to define and meet individual goals consistent with organizational mission, quality, budget, customers, and financial results

  • Plans and coordinates downtime, change management, maintenance, and upgrades

  • Ability to travel as required

  • Perform rotational on-call responsibilities


Required qualifications for this position includes:

  • Bachelor's Degree in Computer Science, Business Management, Information Services or a combination of equivalent education / experience

  • 4 years Industry related experience

Preferred qualifications for this position includes:

  • 3 years Healthcare IS experience

  • Previous Epic experience

  • Epic Certification within 90 days -OR- Applicable Epic Certification within 3 months of last class completion is required for certification

  • Any certifications relating to software applications, technology infrastructure and or clinical specializations are an advantage

  • Some application suites require advanced current clinical knowledge and expertise (Pharmacist, Registered Nurse, LPN, Therapist) as demonstrated by a current state license

  • Certifications must be kept up to date

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Applications

Location: Washington-Renton

Other Location(s): Montana, California, Washington, Oregon, Texas, Alaska

Req ID: 367194