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Providence Health & Services Senior Engineering Program Manager: ServiceNow in California

Description:

Providence St. Joseph Health is calling a Senior Engineering Program Manager to work remotely from one of our footprint states which are inclusive of AK, WA, OR, MT, CA and or TX.

Apply Today! Applicants that meet the minimum required qualifications will receive a message from Modern Hire requesting for you to log in and complete the first stage of the interview process which is an essay / text format interview.

We are seeking a Senior Engineering Program Manager who will:

  • Work with Engineering counterparts to define and design solutions and services that delight caregivers and add value to Providence

  • Work across a business unit deeply with technical, process and continuous improvement required to develop and build enterprise wide IS Services

  • Work across the span of the life of the solution or service and collaborate with Engineering and business stakeholders

  • Engage with caregivers

  • Work with Engineering to define the solution or service

  • Manage the release

  • Establish the solution/service's identity in the ecosystem, and connect with and support the caregiver community

  • Work in a fast-paced environment

  • Have constant demands for on time delivery

  • Require understanding of customer needs, analysis and design

  • Use strong problem resolution, decision making, communication and partnering skills

  • Collaborate with the business, fellow IS organizations, and the project teams

In this position you will have the following responsibilities:

Solution and Service:

  • Create design options for feature areas

  • Find new sources and methods to generate caregiver/partner insights

  • Define problems and questions

  • Identify needed data and missing research

  • Identify possible approaches and attributes to make the solution distinct and appealing to the caregiver

Solution and Service Design of feature area specifications:

  • Create, evolve, and communicate feature area specifications that form cohesive, Iterable plans that align to the multi-year vision

  • Applies experience as well as technical, functional, and caregiver/partner knowledge to define the feature area’s role within the multi-year solution/service vision

  • Demonstrates a strategic understanding of the timing and rationale for design choices for a feature area

Caregiver lifecycle:

  • Drives the process to develop tools and materials that will be used by caregiver support, marketing, or sales to drive education and adoption

  • Drives the content development process, with stakeholders, to ensure alignment to overall content strategy and placement where, when, and how it is needed

Engineering lifecycle:

  • Uses an understanding of the engineering lifecycle and previous shipping experiences to advocate for improvements

  • Participates in design, code, and test planning and reviews, and shares best practices across the team

  • Identifies feature-level dependencies and establishes milestone release criteria to manage them

Solution and Service ownership:

  • Has a sense of pride and personal accountability for end-to-end quality, completeness, and resulting user experience for the life of the solution/service

  • Identifies unaddressed issues and resolves, escalates, or finds the appropriate owner to ensure the highest level of quality

  • Uses the solution/service regularly to understand it thoroughly and discover ways to improve it

Program Management functions:

  • Proactively manages client expectations for timelines and deliverables throughout the project/program lifecycle

  • Develops and gains sponsor approval for project delivery dates

  • Manage portfolio programs with low/medium complexity, strategic priority and/or visibility, system and/or regional priority

  • Engages and organizes the assignment of activities of multi-functional teams, as well as the project estimates, task dependencies and schedule

  • Scope, risk and issue management, including documenting, communicating and facilitating resolutions or mitigation plans

  • Responsible for program communications, including communications across internal and external teams and groups

Leadership:

  • Acts as a coach and mentor to less experienced team members

Qualifications:

Required qualifications for this position include:

  • Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or a combination of equivalent education/experience

  • 5 years related experience

  • Strong program and project experience

Preferred qualifications for this position include:

  • Master's Degree or a combination of equivalent education/experience

  • Experience in a Healthcare environment

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits — see our website for details http://www.providenceiscalling.jobs/rewards-benefits

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: IT Project/Program Management

Location: Oregon-Portland

Other Location(s): Montana, California, Washington, Oregon, Texas, Alaska

Req ID: 326337

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