Job Information

St. Joseph Health / Covenant Health Director of Operations in Eureka, California

We are looking for a Director of Operations for the Network Administration Department at Providence Medical Foundation.

Location: Eureka, CA

Work Schedule: Full Time - 80 Biweekly Hours

Shift: 8-hour, Days

Job Summary:

The Director, Operations is responsible for the systems, structures and day-to-day operations in specific locations of St. Joseph/Jude Heritage Healthcare. Directs all medical office organizational operations and works in partnership with the Executive Director along with all management in developing relationships between the divisions, physicians, departments, and medical offices within St. Joseph/Jude Heritage Healthcare in those locations. This position provides leadership and direction to the Medical Office Managers, Supervisors, and Leads of St. Joseph/Jude Heritage Healthcare in accordance with the policies and strategic direction of the Chief Operating Officer, Sr. Vice President/Administrator, St. Joseph/Jude Medical Center executive management team, and the St. Joseph/Jude Heritage Medical Group. This position participates in business development activities and strategic planning processes in order to ensure long term Heritage growth as well as positive physician, community and employee relations. In addition, the Director, Operations works closely with other department leaders to develop and implement administrative strategies as defined by the Sr. Vice President/Administrator and oversees the implementation of programs to ensure overall quality of care and service in the day-to-day operations.

Essential Functions:

  • Works collaboratively with Executive Director, Site Management, Medical Directors and ancillary departments to ensure an integrated system for delivery of care.

  • Develops and maintains leadership over the medical office administrative team.

  • Assists the Executive Director in the development and implementation of strategic plans and programs in the medical offices.

  • Actively participates in Heritage Management Team activities, including meetings and committees; contributes to the collective decision-making process of the executive team.

  • Participates, as directed by the Executive Director, in acquisition and growth initiatives, including investigations and evaluations and transitions in accordance with corporate goals.

  • Establishes and enforces policies to ensure management development, accountability, and positive working relationships among departments and medical offices.

  • Ensures compliance with all legal, OSHA, HIPAA, State and Federal regulatory guidelines and JCAHO as required.

  • Participates in and oversees the preparation and maintenance of operating and capital budgets. In conjunction with the Heritage Management Team assures that St. Joseph/Jude Heritage Healthcare’s financial goals are met and acts as a good steward of the organization’s resources.

  • Provides insight/direction to operating departments regarding methods that may result in improved operating performance or efficiency and/or improved interdepartmental collaboration and cooperation.

  • Facilitates final conflict resolution at sites for patients regarding issues with physicians, staff, attorney requests, billings and health plans. Tracks and trends such issues when appropriate to understand and improve system issues that result in such conflicts.

  • Provides reports to the Executive Director and the Executive Management Team regarding operational efficiencies, projects, employee relations and areas of concern as requested.

  • Enhances operational effectiveness by participation in Improvement Performance initiatives and promotes outcomes through visual metrics oversight.

  • Age-Related Competencies:

  • Ensures that staff possesses the appropriate communication skills for the patient population served.

  • Ensures that staff demonstrates knowledge of age-specific community resources.

Skills:

  • Proficiency in Microsoft Word, and Outlook.

  • Excellent communication skills, both written and verbal, including technical writing with the ability to communicate on both an interpersonal and technical level.

  • Ability to lead through influence and persuasion.

  • Ability to facilitate the integration of the finance, operations, and strategic functions of St. Joseph/Jude Heritage Healthcare.

  • Possess strong leadership, critical-thinking and motivational skills and abilities.

  • Possess knowledge of ambulatory healthcare delivery and management.

  • Ability to build consensus across organizational lines.

  • Ability to adapt quickly to changing conditions while managing multiple priorities.

  • Ability to independently and self-direct activities.

  • Possess excellent organizational skills.

  • Ability to work effectively and establish and promote positive relationships.

  • Ability and willingness to travel within St. Joseph Health locations.

Minimum Position Requirements:

Education: Bachelor's Degree in Business, Healthcare Administration, or related field (or degree in-process).

Experience:

  • 7 years Management experience in a multi-specialty physician practice setting.

  • Experience in budget management, operations turnarounds, and strategic planning.

Licenses/Certifications: Valid Driver’s License in any state.

Preferred Position Qualifications:

Experience: California market experience.

Providence Medical Foundation (formerly St. Joseph Heritage Health) includes seven medical groups throughout Northern California, Orange County, High Desert and Los Angeles County. With 175 locations and nearly 4,000 caregivers (employees), Providence Medical Foundation has been continually recognized as a leader in quality, receiving top honors from various organizations, including the Orange County Medical Association for Physicians of Excellence and the Integrated Healthcare Association with distinction in clinical quality. Providence Medical Foundation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Providence Medical Foundation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company: Providence Medical Foundation

Category: Non-Clinical Director/ Executive

Req ID: R356995