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Providence Patient Care Representative III in Hawthorne, California


Providence is calling a Patient Care Representative III (Full-Time/Day Shift) to Providence Medical Institute in Hawthorne, CA.

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We are seeking a Patient Care Representative III who will be responsible for patient management, the flow of patients through the front office in an efficient and professional manner, the accurate coding of services rendered, over the counter cash management, verifying and communicating insurance and demographic information, extensive knowledge of the practice management system, including formatting, scheduling matrix, and inventory management.

In this position you will:

  • Answer phones promptly. Screen and direct phone calls appropriately. Timely response to routine inquiries. Takes accurate and complete messages (100% of the time) and forwards messages promptly and accurately.

  • Schedule patients in a timely and accurate manner.

  • Complete patient check-in process. This includes:

  • Ensure patients sign the sign-in sheet.

  • Verify/update or has patient complete new Patient Registration Form.

  • Collect and ensure accurate insurance and demographic information.

  • Copy insurance card.

  • Initial Patient Registration Form and superbill to confirm completeness of insurance information.

  • Collect patient copayments.

  • Complete patient checkout process. This includes:

  • Maximizing collections by following department policies and procedures.

  • Reviewing the patient superbill for completeness of services rendered, diagnosis, follow-up instructions and scheduling next appointment or completing patient recall card.

  • Complete authorizations as directed by the insurance requirements and the physician/provider. Maintains authorization log and notifies patient of receipt of authorization within twenty-four hours. Notifies physician/provider within 24 hours of any denials.

  • Maintaining an orderly and pleasing work space that ensures the integrity and safety of the practice, patients and personnel.

  • Responsible for accurate coding and batching of services rendered. Prepares paperwork, including accurate completion of Batch Summary Form (95% of the time) and submits within forty-eight hours the completed required information to the Central Billing Office.

  • Responsible for maximizing collection of all over the counter payments due at time of service. This may include copayments, deductibles, uninsured and patient balances. Manages received cash by adhering to the department policy and procedure on cash control.

  • Responsible for maintaining and documenting an appropriate inventory of front office supplies.

  • Has substantial knowledge of practice management information system, can review and understand patient profile summaries, make entries to receivable program and format scheduling matrices.

  • Responsible for timely and accurate verification of patient insurance and demographic information and ensures the communication of this information to the appropriate staff.

  • Maintaining an orderly and pleasing work space that ensures the integrity and safety of the practice, patients and personnel.

  • Scans and links text/images in Electronic Medical Record.

  • Serves as liaison with employers for worker’s compensation and employer bulk and MILCM, to facilitate workflow and customer service.

  • Responsible for completing worker’s compensation first reports and status reports.

  • Responsible for reporting status of diagnostic/specialty services ordered by rendering physician at the site in a timely manner, as specified by supervisor.

  • Responsible for the coordination and oversight of Employer Bulk Accounts and the work is completed timely and accurately.

  • Responsible for completing specialty services batching accurately and timely.

  • Responsible for “Rounding with Purpose” and being the Patient Advocate.

  • Documentation/Information Management: Utilize MIS systems according to policy and procedure. Appropriate care and maintenance of MIS system needs to be observed at all times.

  • Development: Keep abreast of department policies and procedures by positively participating in staff meeting and inservices (minimum of 8/year).

  • Performance Improvement: Participate in CQI and/or quality management activities as identified by supervisor.

  • Budgetary: Responsible to use equipment and supplies efficiently and to make suggestions for cost cutting initiatives to supervisor as needed.


Required qualifications for this position include:

  • Three (3) years experience in medical office.

  • Knowledge of ICD-9 / CPT Coding.

  • Able to use Microsoft Office Suite.

  • Typing / keyboarding skills 45 WPM.

About the location you will serve.

Providence Health & Services Southern California is further developing its physician integration strategy. Historically, the largest asset has been Providence Medical Institute, a medical foundation that provides administrative and other support services to affiliated medical groups. Providence Medical Institute is expected to grow significantly in the next several years, bringing with it facilities, staff and physician growth to support that objective.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: California-Hawthorne

Req ID: 278891