Providence Health & Services Patient Placement Center Specialist in Irvine, California
Providence is calling a Patient Placement Center Specialist (Full Time/Variable Shift) to Providence California Regional Services in Irvine, CA.
We are seeking a Patient Placement Center Specialist who will support care for Providence St Joseph Health (PSJH) patients by coordinating the patient intake process. He/she will be involved in taking and triaging calls, and facilitating inbound and outbound transfers for/from PSJH facilities. The employee will be responsible for assisting team to problem solve complex critical cases and situations.
In this position you will:
Be responsible for performing insurance verification and patient registration. Must have a working knowledge of EMTALA
Assist PPC Nurse in facilitating inbound and outbound Transfers and Direct Admissions
Facilitate transportation coordination for transfers
Communicate with physicians, physician offices, and outlying facilities regarding bed placement, providing updates where needed
Use problem-solving skills to determine the best course of action which will be satisfactory to the patient, the physician, and the hospital
Work collaboratively with other team members as required to develop and implement the plan of action.
Maintain timely and accurate documentation in EPIC, relating to all communication for transfer and direct admission cases
Check Patients status and level of care using InterQual Criteria
Assist with training and education of new employees
Assess new employee/trainee progress and provides feedback to managers
Other duties as assigned
Required qualifications for this position include:
Associate degree or equivalent combination of education and experience
1-3 years of healthcare related experience
Customer Service experience
Excellent verbal and written communication skills
Able to take the initiative to provide quality service to patients, advocate on their behalf, and take ownership of the process and outcome. We are looking for team players that can be objective, engaged and part of the process forward.
Able to work collaboratively with all members of the healthcare team
Able to take responsibility to initiate, assess and take action
Mental Requirements: Requires ability to give attention to detail. Analysis of information, reasoning, problem solving and decision making skills. Ability to understand instructions, data and concepts.
Preferred qualifications for this position include:
Bachelor's Degree in healthcare related field
Working knowledge of Epic/EMR and Bed management system
Understanding of medical terminology
Previous Call Center experience
About the hospital you will serve. Anchored by five award-winning comprehensive medical centers, Providence provides a full spectrum of care that includes a range of specialties, signature services, outpatient and home care and the well-regarded Providence Medical Institute, a group of physicians and primary and urgent care clinics throughout the greater San Fernando Valley and South Bay. Providence is focused on providing the communities it serves with preventive care, education and leading-edge diagnostics and treatment. The organization includes numerous outreach programs. Hospice and home care and even our own Providence High School, a Blue Ribbon college-preparatory campus.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Community Service
Req ID: 263280