Providence Health & Services Principal Client Administrator - Microsoft Endpoint Manager (MEM) in Irvine, California
Providence St. Joseph Health is calling Principal Client Administrator - Microsoft Endpoint Manager (MEM) to our location in Seattle, WA; Redmond, WA; Renton, WA; Portland, OR; Beaverton, OR; Irvine, CA; Burbank, CA; Spokane, WA; Anchorage, AK; Missoula, MT; Las Vegas, NV or Lubbock, TX.
The Principal Client Administrator is responsible for the day-to-day management of the Microsoft Endpoint Manager environment for the enterprise. The successful candidate will be a key contributor to projects that will deliver modern device management capabilities leveraging Intune, Configuration Manager (MEMCM), Autopilot, and Windows Update for Business. The ideal candidate will also be familiar with using Microsoft Graph API for reporting and automation.
We are seeking a Principal Enterprise Client Administrator PSJH to focuse on the role of the Client OS in the enterprise and how it can help achieve strategic goals and objectives. They leverage their deep technical expertise to routinely lead troubleshooting efforts, design sessions, projects/initiatives, and other bodies of work related to the Client OS. They also mentor and develop the Associate, Intermediate, and Senior level members of their team. They work independently with other Information Services (IS) professionals (e.g. Operational, Engineering, Architecture, and Application teams) applying their specific Knowledge, Skills, and Abilities to ensure the Client Operating System (OS) is optimized for the delivery of clinical and business services in support of the IS Strategic Plan. Ensuring this level of optimization requires close work with clinical and non-clinical caregivers, project managers, and other IS professionals in order to enumerate requirements from these various groups of stakeholders. The Principal Enterprise Client Administrator uses their expert knowledge of the Client OS to autonomously determine the optimal configuration of the OS and then configures the OS in the manner they determine best meets requirements. In the course of their work, they also author new or modify existing documentation related to the Client OS. Finally, they serve as an ultimate, in-house, operational escalation point for troubleshooting systems experiencing complex issues and as well as developing and implementing solutions for these complex issues.
The environment is fast paced and very dynamic which requires an individual capable of making independent decisions at times without complete knowledge or guidance but doing so in a manner that accounts for industry recognized best practices to help ensure the most positive outcome in a given situation.
In this position you will have the following responsibilities:
Work independently without supervision.
Provide industry-recognized, expert level configuration and optimization of the Client Operating System to support requirements for clinical and non-clinical services
Deliver modernized servicing plans that ensure clients are kept current on OS, Driver, Patch, Firmware, and Security requirements.
Deliver automation that drives manual effort out of common practices.
Deliver the engineering and oversee the day to day administration of our Microsoft Endpoint Manager environment, including Configuration Manager, Intune, Autopilot, Desktop Analytics.
Deliver technical leadership to Intune Services and surrounding technologies that include Networking and Directory Services.
Research and resolve technical issues related to the Client Operating System and participate/lead problem resolution efforts.
Provide technical peer review and consulting services.
Thrive in and be a leader in the organization and keep pace with the state of the art, and be an example and mentor and coach to your team.
Author clear, concise and complete communications for change, incident and problem management.
Plan, research, and design solutions in support of strategic plans or clinical/business requirements.
Collaborate with Architecture, Engineering, and Operations peers to develop enterprise-wide technical standards and roadmaps.
Estimate infrastructure component costs with vendors and internal technology resources for current and proposed projects.
Provide direction in developing specifications/requirements for selecting and testing new technologies.
Evaluate system designs, provides recommendations to improve performance, security, and functionality.
Develop and guide the implementation of solutions that improve information reporting and metrics.
Lead root cause analysis on Client Operating System related problems.
Create and maintain internal training materials that provide appropriate information to systems staff for procedures, processes and knowledge transfer.
Assist in budgeting activities for Enterprise projects, department capital and operational budgets, feasibility studies and cost/benefit analysis.
Participate in the development and adherence to project schedules.
Stay abreast of emerging technologies and best practices related to the Client Operating System and System Management tools.
Required qualifications for this position include:
Bachelor's Degree in Computer Science, Engineering, or related field or equivalent education/experience.
Advanced PowerShell Scripting experience.
8 years of related experience.
MCSA (Microsoft Certified Solutions Associate) or MCSE (Microsoft Certified Solutions Expert) certifications upon hire. Current Microsoft Azure Cloud certifications are a plus.
Preferred qualifications for this position include:
Windows 10 servicing experience in large enterprises using MEMCM/SCCM task sequences and/or Windows Update for Business.
Intune and Autopilot Experience for managing and deploying Windows 10 devices.
Expert level Powershell knowledge.
Experience using REST APIs such as Microsoft Graph.
The ability to generate custom reports using PowerBI.
Microsoft 365: Modern Desktop Administrator Associate certification.
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: IT Operations and Support
Other Location(s): Oregon-Beaverton, Texas-Lubbock, Nevada-Las Vegas, Washington-Redmond, Washington-Renton, Washington-Seattle, Alaska-Anchorage, Montana-Missoula, California-Burbank, Washington-Spokane, California-Irvine
Req ID: 286061