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Providence Health & Services Principal Technical Program Manager Digital Innovation Group in Irvine, California


The Digital Innovation Group (DIG) at Providence is a small but mighty product development and incubation team that is building next-gen tools that give patients convenient and easy access to healthcare virtually anywhere, anytime.

We are looking a Principal Technical Program Manager to join our Telehealth Web team in Washington, Oregon, Alaska, Montana, California, New Mexico or Texas.

We are seeking a Principal Technical Program Manager Digital Innovation Group who will be responsible for defining and delivering programs with a high degree of complexity that have broad cross-organizational impact beyond the Digital Innovation group. You will work with complete independence, and people look to you to define product or system strategy. Your data-driven, business-informed approach is sought after by stakeholders from a large array of functional areas in the organization. You have broad understanding of the organization's systems and technologies that are relevant to your area of focus. Your job is to invent, innovate, evolve, improve and simplify solutions.

You will lead and coordinate design/implementation efforts between internal teams and outside vendors to develop optimal solutions. You will be expected to make appropriate trade-offs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams.

The right candidate will possess a strong program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical background in current web technologies. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.

As a Principal TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.

In this position you will have the following responsibilities:

  • Build and maintain relationships with a large network of technical and non-technical stakeholders in the organization, bringing your curiosity and intelligence to understand their world, and identify hard problems appropriate for digital solutions.

  • Study organizational problems from all viewpoints and angles, gaining a “360-degree” view of the problem, using all learning approaches available to become a problem expert.

  • Use this deep knowledge of the problem to propose and assess solution approaches, ensuring that all stakeholders (particularly non-technical) understand the implications of each approach, so they can intelligently weigh in regarding pros and cons of each option. With your guidance, stakeholders understand solutions well enough to identify issues which would prevent the solution from being viable with patients, consumers, clinical/operational staff, or other stakeholders whose domains are impacted by the solution. Identify near and far-reaching implications of solution design on other systems in the organization, other system components, operational workflows, clinical areas of concern, security, privacy, regulatory compliance, financial implications, and all other non-technical stakeholder areas of interest.

  • See the forest despite the trees, and drive toward simple solutions that are characterized by low maintenance costs and robust in the face of changes to system components controlled by other functional groups in our healthcare system.

  • Suggest, recommend and ensure solution design and adoption of mechanisms necessary to ensure that your program or product will be successful in the long term, even when you are no longer actively involved.

  • Provide project management leadership from initial requirements to completion and implementation.

  • Help to define project scope and schedules, lead sprint planning and daily scrums.

  • Providing status updates and management of progress reports for projects to stakeholders.

  • Ensuring on-time delivery of projects and development tasks.


Required qualifications for this position include:

  • Bachelor's Degree in Computer Science, Software Engineering, Computer Engineering, Mathematics or other related scientific or engineering fields.

  • 8 years experience leading project teams to delivery of complex consumer-facing and/or enterprise software. Experience running an Agile process, ideally with a distributed team.

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. #digjobs

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Project & Program Management (Non-Clinical)

Location: Washington-Seattle

Other Location(s): Oregon-Portland, California, New Mexico, Oregon, Washington-Redmond, Washington, Texas, Alaska, California-Irvine

Req ID: 311488