Job Information

Providence Senior Manager ERP HR & Payroll Applications in Irvine, California


Providence is calling a Senior Manager ERP HR & Payroll Applications to one of our locations in the Irvine, CA, Portland, OR, or Seattle, WA area.

We are seeking a Senior Manager ERP HR & Payroll Applications to provide excellence in enterprise application planning, implementation and support for Providence and affiliated organizations. Essential job responsibilities include:

  • Strategy development and deployment

  • Resource planning and utilization

  • Management of operational support initiatives

  • Vendor management

  • Application design reviews

  • Implementation management

  • Administrative support of IS application solutions

-Accountabilities include the following operational categories:

  • Support of functional business partners and executives.

  • Identification and assessment of technical road maps and requirements.

  • Sponsorship of implementation activities.

  • Production support of assigned applications.

  • Support of and maximization of application usefulness.

  • Effective management of vendor relationships.

This position is responsible for leading, mentoring and developing managers as well as other staff. This position will work in close collaboration with executives, directors, managers and other leaders and staff across the system.

In this position you will have the following responsibilities:


  • Develop and Implements appropriate service delivery models for core application functions in defining, delivering, and improving services for the enterprise and its customers

  • Maintains strong vendor relationships to endure vendor accountability in service and product delivery

  • Is responsible for working with leaders of IS Strategy and Business

  • Development in ensuring adherence to standards, and continuously evaluating the effectiveness of application systems

  • Ensures that the Applications division supports IS services and systems effectively to meet the needs of the business

  • Maintains relationships with key business partners and other senior leaders in the IT industry in order to leverage best practices, evaluate and manage emerging application technologies

  • Participates in the development of the overall IS strategic plan by identifying needed application management strategies and projects that support business needs

  • Manage customer expectations regarding the measurement and ultimate success of each Information Services project; ensure measurable outcomes are defined and reported for each project

  • Partner with key stakeholders to implement the capability to provide application services for corporate strategic initiatives that are effective, user-friendly and accurate


  • Monitors the performance of applications within their domain and evaluates the performance of services on the basis of specific KPIs

  • Oversees budgeting and expenditures for applications, staff and services within their span of control

  • Assists in the development of and monitors compliance with policies and procedures for Application Services that impact all of Providence Health & Services

  • Assists in developing and negotiating preferred information technology vendor contracts and manages key vendor relationships

  • Attracts, hires, trains, motivates, retains, and develops a team of first-rate professionals to perform the responsibilities of applications management

  • Maintains, and operates departmental Service Level Agreements, Operating Level Agreements, and associated KPIs

  • Proven ability to build an organization and provide responsive leadership; to delegate, coordinate and motivate staff, and to evaluate performance

  • Demonstrated ability to coordinate and facilitate teamwork with multidisciplinary group, building and reaching consensus; agreeing upon a course of action where there are multiple perspectives


  • Develop budgets and the expenditures for information services related to applications in partnership with other leaders and the PMO.

  • Escalate critical issues, problems or delays in production, projects or any other issues that has an impact on the customer.

  • Actively participates in optimizing processes and leads initiatives to improve service delivery, increase value and promote customer service.

  • Maintain the delivery of secure, reliable, and scalable applications and process that support the growth and financial objectives of Providence Health & Services.

  • Teams with the business and other IS disciplines to develop and maintain appropriate disaster recovery architecture, projects, and policies and participates in disaster drills for applications.


Required qualifications for this position includes:

  • Bachelor's Degree: Computer Science, Business Management, Information Services, Engineering, Human Resources, Finance Or equivalent education/experience

  • Five (5) years Information Services leadership experience

  • Ten (10) or more years Demonstrated ability to create and successfully execute strategic plans for highly complex issues; healthcare information services operations and support; experience standardizing complex and disparate processes; methodologies related to application management such as system deployment, support, and life cycle; experience in process improvement methodology, change management, operational improvement in complex systems. Must have proven ability to interact at and communicate to all levels of an organization. Organizational, interpersonal, and communications skills and the ability to manage shifting priorities are critical for success in this position

  • Eight (8) years Cumulative large scale HR and Payroll Applications experience (Infor/Lawson, Oracle Cloud, Kronos, PeopleSoft or Workday). This can be any combination of design, implementation, upgrade and operating

  • Two (2) years Experience with testing changes that impact pay

  • Experience with ERP assessments including vendor and software selection experience

Preferred qualifications for this position includes:

  • Master's Degree: Computer Science, Business Management, Information Services, Engineering, Human Resources, Finance Or equivalent education/experience

  • Three (3) years Experience with not-for-profit healthcare services sector, Experience with large scale business transformation and ERP system implementation projects with scope spanning multiple regions and/or geographies and business process areas, Experience with vendor management including contract negotiation and relationship management, Proven capability to build productive outcomes using networked teams in dynamic organization environments, Experience developing and managing an operations and project budget for an information services organization

  • Extensive System Development Life Cycle (SDLC) experience for business transformation initiatives

  • Extensive experience planning, designing, implementing, deploying and supporting large scale ERP and EPM implementations (Infor/Lawson, Oracle, PeopleSoft, SAP)

  • Experience issuing or responding to RFIs and RFPs

  • Healthcare experience

  • Certified Public Accountant

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits — see our website for details —

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Washington-Renton

Other Location(s): Washington-Seattle, Oregon-Beaverton, California-Irvine

Req ID: 352009