Job Information

Providence Senior Service Engineer in Irvine, California


Senior Service Engineer

Are you an experienced Epic Infrastructure administrator seeking a role that will help drive the design and engineering of one of the largest Epic EMR deployments in the world? The Providence Service Integration Engineering team is looking for a Senior Service Engineer who will work side-by-side with our Epic ECSAs, ODBAs, and other Infrastructure teams in the design and engineering of solutions that run our Epic EMR Infrastructure. Providence’s Epic EMR deployments span multiple on-premises datacenters and multiple regions of Microsoft Azure and are used by more than 50,000 concurrent users daily, and more than 160,000 unique users each month.

Delivering a highly resilient, highly available, highly secure, and highly performing Epic deployment is an utmost priority for our Infrastructure teams. Working with our broader Epic Infrastructure teams, this engineer will be responsible for helping ensure that the design and solutions deployed for our Epic Infrastructure continues to deliver and improve upon these goals. This engineer will help function as a technical SME for Epic EMR Infrastructure for various projects and initiatives towards these ends.


Required qualifications:

  • Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or equivalent education/experience.

  • 5 years related experience.

  • Experience with n-tier solutions.

  • Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).

  • Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.

  • Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.

  • Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred qualifications:

  • 5 or more years related experience.

  • Strong knowledge of Epic Infrastructure (Hyperspace, Hyperspace Web, Epic Print Services, WebBLOB, Interconnect, InterSystems IRIS, Epic Chronicles, etc.).

  • Familiarity with Citrix and/or VMware technologies.

  • Knowledge of enterprise networking and security solutions and technologies, including load-balancers, firewalls, and similar devices.

  • Knowledge of architecture patterns, practices, and integration tools.

  • Experience leading Epic Infrastructure projects, including solution design, project planning, timeline development, and budgeting.

  • Epic ECSA or ODBA Certifications.

  • Public Cloud Experience (Azure Preferred)

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits — see our website for details

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Applications

Location: California-Irvine

Other Location(s): Washington-Seattle, Oregon-Beaverton, Oregon-Portland, Washington-Redmond

Req ID: 353005