Providence Health & Services Chief Nursing Officer - Providence Holy Cross Medical Center in Mission Hills, California


Providence St. Joseph Health is calling a Chief Nursing Officer to Providence Holy Cross Medical Center in Mission Hills CA.

In this Position you will:

Report directly to the Chief Executive and be responsible for the strategic planning and operational leadership for Nursing Services. Administer the managerial and leadership functions of setting objectives, planning, staffing, and directing activities of assigned departments/areas of responsibility. Perform all duties expected of the Chief Nursing Officer role. Responsible for the standard of nursing practice throughout the hospital and in all settings where nursing care, treatment and services are delivered. Review and utilize professional nursing standards when evaluating and enhancing nursing practice and nursing care delivery systems. Standards include, but are not limited to American Organization of Nurse Executives (AONE) and American Nurses Association (ANA). Continuously monitor changes in Magnet® standards and expectations and work closely with the Magnet® Coordinator to ensure the Hospital continuously adheres to all standards and requirements.

As health care evolves, our team is responding with a vision and core strategy to transform and innovate at scale. Providence St. Joseph Health (PSJH) and its affiliates continue to pioneer how care is delivered by sharing one strategic plan designed to improve the health of entire populations by supporting the well-being of each person the organization serves.


Above all, we are looking for a servant leader whose personal and professional background demonstrates a genuine passion for the mission and core values of PSJH. You have a style that emphasizes openness, collaboration, visibility, and connectivity. A strong, confident, results-oriented, and decisive leader with the capacity to balance the big picture and strategic perspective with a focus on operations and the details of execution. You can articulate how your work improves healthcare delivery in the communities that we serve.

The following are essential job accountabilities:

  • Demonstrates Providence Health & Service’s Mission and Core values of respect, justice, compassion, stewardship, and excellence to customers, employees, and visitors; and provides quality service in the performance of work assignments and duties.

  • Serves as an active member of the Senior Leadership team.

  • Works closely with the Chief Medical Officer (CMO) to enhance nurse/physician collaboration and promote optimum patient and family experience and clinical outcomes. Initiates or recommends, in collaboration with managers/supervisors, staffing standards and staff selection criteria, e.g. compassion and critical thinking skills. Ensures standards of performance are developed and implemented, performance evaluated, and appropriate personnel actions are taken in coordination with HR Partners.

  • Leads the development of a Nursing and Inter-professional Strategic Plan with specific goals and objectives.

  • Ensures there is a Council responsible for monitoring the development, approval and implementation of clinical standards and policies and procedures. Works closely with leaders in Quality, Infection Prevention and Patient Experience to continuously improve the clinical and patient experience outcomes. Works closely with Human Resources and Talent Acquisition on work force planning and recruitment and retention.

  • Develops budget for the division and allocates funds within budget to accomplish objectives. In coordination with assigned Directors/Managers monitors variances against budget. Reviews all requests for capital expense items and follows the current process for submission for approvals.

  • Directs the preparation and maintenance of reports. Prepares periodic reports for appropriate executive leadership, as required.

  • Consults with and advises appropriate executive leadership of problems related to the operation of the hospital/departments and Nursing Services; recommends changes in administrative policies and current structures and processes to carry out objectives more effectively.

  • Develops, monitors, and evaluates program development to include financial, marketing, human resource, ethics, and community needs.

  • Identifies strategic issues impacting the organization and the effective delivery of nursing care, treatment and services and the structure, process and outcome implications.

  • Serves as a coach and mentor to direct reports and to nurse leaders throughout the organization.

  • Provides and maintains effective communications with medical staff, the community, and all levels of supervision and staff. Rounds for improved visibility and to meet specific goals such as safety.

  • Ensures the departments/areas comply with regulatory requirements.

  • Identifies patient/client needs and develops quality programs to meet those needs as needed and in coordination with other hospital leaders. Ensures delivery of quality services for inpatients/outpatients and all customers.

  • Analyzes and evaluates clinical services to continuously improve nursing practice efficiency and effectiveness.

  • Actively leads the Shared Governance System and advocates for appropriate resources to support staff nurse involvement in any decisions that affect the practice environment, e.g. supplies, policies, environment design, staffing methods etc.

  • Works together with other CNOs within the California Region, with the Regional CNO and with other key Region/System leaders.

  • Assists with Region and System initiatives as appropriate.

  • Develops and determines priorities and monitors status of special projects on an ongoing basis.

  • Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

  • Participates in hospital/medical staff committee meetings as required. Attends and serves on professional/civic service organizations as a representative, and conducts/attends departmental meetings.


Required Qualifications for this position are:

  • BSN or MSN

  • Master’s Degree (does not have to be in Nursing if holds BSN)

  • Excellent human relations and oral/written communication skills

  • Progressive management experience in hospital/health care environment

  • 5 years progressive leadership experience as a Nurse Leader. Must have been a Director or Administrator of Nursing Departments. CNO experience preferred. Nursing Director or CNO Experience in a Magnet Designated hospital preferred.

  • Current California Licensed Registered Nurse

Preferred qualifications for this position are:

  • MSN or higher degree in Nursing

  • MHA/MBA/MS/MPH/MSN in health care administration or nursing specialty field

  • NEA-BC


Providence St. Joseph Health was established on July 1, 2016, creating the second largest Catholic health system and fourth largest non-profit integrated delivery system in the country, which provides a broad range of health and outreach services throughout the western United States. With total revenues exceeding $20 billion in fiscal year 2015, the health system family includes 50 acute care hospitals as well as home health agencies, hospice care, outpatient services, skilled nursing facilities, insurance plans and physician organizations. Providence St. Joseph Health includes more than 100,000 caregivers, 829 outpatient clinics, 23,000 physicians, across seven states. The system has 1.9 million covered lives.

The Providence St. Joseph Health family includes:

  • Providence Health & Services

  • St. Joseph Health

  • Covenant Health in West Texas

  • Facey Medical Foundation in Los Angeles

  • Hoag Memorial Presbyterian in Orange County, California.

  • Kadlec in Southeast Washington

  • Pacific Medical Centers in Seattle

  • Swedish Health Services in Seattle

About the Ministry you will serve.

Nationally recognized for clinical excellence and trauma care, Providence Holy Cross Medical Center is a 377-bed, level II trauma center in Mission Hills, California.We are the only Magnet®Designated Hospital in the San Fernando Valley. Providence Holy Cross also has been recognized this year by the Los Angeles Business Journal as one of the best places to work in Los Angeles. As our reputation for excellence grows, so does our facility. We have recently expanded our medical center with the addition of a new 138 bed patient care wing. This expansion has made Providence Holy Cross Medical Center one of the largest hospitals serving the San Fernando and Santa Clarita valleys.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Director / Executive

Location: California-Mission Hills

Req ID: 182422