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Providence Health & Services Customer Relations Representative MSO in Mission Hills, California


Providence is calling a (Full Time/Day Shift) Customer Relations Representative in Mission Hills, CA.

In this position you will:

  • Responsible for answering incoming calls from patients, providers, health plans, and hospitals and providing accurate information to the caller.

  • Support the values of PSJH-CA and proven ability to use team concepts to enhance shared leadership philosophies are essential for the success of this position.

  • Perform job activities in accordance with PSJH-CA Mission and Core Values, maintaining confidentiality while creating and maintaining a work environment that affirms and fosters respect for human diversity.


Required qualifications for this position include:

  • Bachelor's Degree in Health care administration, business administration or an equivalent area.

  • Minimum 3 years experience in customer relations

  • Solid experience in a call center environment

  • Strong interpersonal relations and team building skills are a requirement for internal and external purposes.

Preferred qualifications for this position include:

  • Work history emphasis within health care, an independent physicians association, management services organization or physician hospital organization

  • Effective communication skills and the ability to handle difficult callers are as critical as good judgment and decision-making skills

  • In-depth understanding of managed care systems and the ability to translate those concepts to patients and providers.

About the Providence Ministry you will serve:

Providence Health & Services Southern California is further developing its physician integration strategy with its three Los Angeles Area Foundations: Facey Medical Foundation, Providence Medical Institute, and Saint John’s Medical Foundation. The Medical Services Organization (MSO) in Mission Hills provides support for the foundations and is integral to the strategic growth plan in the region.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Clinical)

Location: California-Mission Hills

Req ID: 218374