Providence Health & Services Medical Receptionist II in Mission Hills, California
Providence is calling a Medical Receptionist II in Call Center (Full Time/ Day Shift 8:00am-5:00pm or 8:30am-5:30pm) to Providence Facey Medical Foundation in Mission Hills, CA.
We are seeking a Medical Receptionist II , who will be a member of the patient care team and the primary point of patient contact, responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, medical chart tracking, as well as payment and co-payment collection. Perform routine duties associated with the collection and maintenance of current patient demographics and insurance information.
In this position you will have the following responsibilities:
Deliver upon the service expectations of both our patients and fellow staff members by listening to their needs; engaging in positive interactions; and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their total outcome is better than expected
Respect the dignity, confidentiality and privacy of patients
Work in a safe manner, adhering to general safety precautions and standards. Reports any unsafe conditions to their supervisor and/or the safety hotline
Greet/Check patients into department, answers phones, makes appointments, verifies appointments, and keeps patients informed as to delays in the physician’s schedule, prints daily schedule as needed
Update patient demographics, collects co-pays/payments, assures eligibility or secures an eligibility guarantee, requests and sends charts
Responsible for gathering all necessary information required for the registration of new patients and for the updating of existing accounts: personal, demographic, financial and insurance
Prepare daily sign-in sheets. Monitors sign-in sheet to ensure that all patients are appropriately called and coordinates communication between patient and staff.
Generate patient labels/fee tickets
Assume responsibility and accountability for the daily cash box
At the close of the business day, balances monies and prepares the Daily Cash Box Report (DCBR), attaching the calculator tape. Gather all checks, cash, any bankcard data and the DCBR together with the daily appointment schedule (indicating monies to be collected) and a copy of the patient sign-in sheet. Submit this package to the Lead Medical Receptionist for approval and forwards to the facility Business Services Coordinator
Handle complaints in a professional manner and refers to the Lead, Regional Director or Patient Liaison, when necessary
Demonstrate courtesy and helpfulness toward patients and their families. Information given is accurate and complete.
Ensures efficient written and oral communication
Demonstrate commitment to education and sharing of knowledge
Assist in the orientation of new personnel to the office.
Obtain ongoing education consistent with level and area of practice
May be asked to serve as a preceptor to others. This will include but not be limited to:
Completion of an 8-hour preceptor class
Orient and train new personnel or assist in re-orienting/re-training existing personnel
Review appropriate checklist and monitor completion of specific areas
Help the orientee seek learning opportunities with a review of pertinent Policy and Procedure, observation skills, and checklist completion
Provide feedback to supervisor on areas completed and areas needing additional training
Required qualifications for this position include:
Type minimum 25 wpm (net) and possess computer skills
Possess excellent customer service and communication skills
Ability to effectively interact with public and co-workers.
Working knowledge of insurances: HMO/PPO/EPO/Indemnity/Worker’s Compensation
Working knowledge of computerized registration, billing and collection procedures
Ability to recognize and set priorities to accomplish established objectives
Ability to perform basic math computations
Preferred qualifications for this position include:
- Minimum of two (2) years experience in a medical setting, or equivalent education
About the hospital you will serve.
Facey Medical Group is a multi-specialty medical group with over 160 physicians providing care to the growing population in the North & East regions of Los Angeles & Ventura Counties. Twelve medical clinics, including two urgent care centers and dedicated women's centers, are located across the San Fernando, Santa Clarita and Simi Valleys. The group began as a single medical practice over 90 years ago.
Facey is part of Providence Health & Services, an integrated, not-for-profit 5-state network of hospitals, care centers, medical clinics, affiliated services and educational facilities spanning from California to Alaska.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Location: California-Mission Hills
Req ID: 255633