Providence Health & Services PBX Operator (On Call) in Mission Hills, California


Providence is calling a PBX Telephone Operator (On Call) to Providence Holy Cross Medical Center in Mission Hills, CA.

We are seeking a PBX Telephone Operator to operate the switchboard for the hospital in order to provide routine information and direct calls to appropriate areas.

In this position you will:

  • Demonstrate Providence Health System San Fernando Valley Service Area's core values of respect, justice, compassion, stewardship, and excellence to customers, employees, and visitors; provide quality service in the performance of work assignments and duties.

  • Maintain established departmental policies, procedures, and objectives while improving organization performance program and safety standards.

  • Channel all incoming calls; provide direct numbers as required and connect inside callers with out of state lines when appropriate.

  • Respond to emergency calls following established protocols.

  • Assist callers by using zip call or voice page or other means as necessary.

  • Point of contact to inform telephone company repair service of any trouble lines reported by hospital personnel; will maintain a list of these occurrences.


Required qualifications for this position include:

  • High School education or equivalent.

  • Sufficient previous switchboard experience, preferably in hospital or similar setting.

About the hospital you will serve: Nationally recognized for clinical excellence and trauma care, Providence Holy Cross Medical Center is a 377-bed, level II trauma center in Mission Hills, California. We are the only Magnet®Designated Hospital in the San Fernando Valley. Providence Holy Cross also has been recognized this year by the Los Angeles Business Journal as one of the best places to work in Los Angeles. As our reputation for excellence grows, so does our facility. We have recently expanded our medical center with the addition of a new 138-bed patient care wing. This expansion has made Providence Holy Cross Medical Center one of the largest hospitals serving the San Fernando and Santa Clarita valleys.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Evening

Job Category: Administrative Support (Clinical)

Location: California-Mission Hills

Req ID: 185098