Providence Health & Services Registrar - Per Diem in Mission Hills, California


Providence is calling a Per Diem (On Call) Registration Associate to Providence Holy Cross Medical Center in Mission Hills, CA.

We are seeking a Per Diem Registration Associate to register patients, conduct patient/guarantor interviews, explain hospital policies, financial responsibilities, and patient bill of rights, and handle all routine patient inquiries related to the registration process. He or she will ensure all necessary demographic and financial data is obtained and accurately documented into the ADT system, identify appropriate payor source for routing of revenue generated during the patient stay, and ensure that any pre-certification and/or authorization is obtained to meet individual payor payment authorization protocols.

In this position you will:

  • Register patients following department policy/procedure, with emphasis on accuracy of demographic/financial information for ensuring appropriate revenue routing.

  • Validate existing related data prior to registrations and update the patient account in the ADT/FUS system; identify appropriate payor source (plan ID, Financial Class), and enter the information into the ADT/FUS system.

  • Ensure all treatment authorizations/verifications have been obtained in accordance with payor's protocol and departmental policy.

  • Obtain and copy all necessary insurance cards, doctors’ orders, prescriptions and Medicare Compliance Forms; obtain patient signatures on Conditions of Service, Advance Directive, Medicare Screening Form, create armband, charge plate, and other documents as necessary.

  • Identify Medicare and Medi-Cal patients through Electronic Eligibility System and verify eligibility on all other payors through the Passport verification system; collect patient co-pays and deductibles as well as estimated co-insurance (if applicable), and documents payment method in the ADT/FUS system.


Required qualifications for this position include:

  • One (1) plus years’ experience in customer service or healthcare registration.

  • Knowledge of HIPAA rules and regulations; compliance with all applicable Federal, State, and local laws, regulations, and requirements.

  • Confidentiality of all patient demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.

  • Must be willing to work on call as this is a per diem position.

Preferred qualifications for this position include:

  • College level course work, particularly Medical Terminology or Medical Assistant coursework.

  • Previous registrar and third party payor experience.

  • Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS).

  • Knowledge of CPT and ICD coding and medical terminology.

  • Basic knowledge of insurance and managed care payors, healthcare registration, Medicare Secondary Payor, EMTALA and ABN.

About the departmentyou will serve.

Providence Strategic and

Management Services provides a variety of functional and system support

services for all eight regions of Providence Health & Services from Alaska

to California. We are focused on supporting our Mission by delivering a robust

foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Administrative (Clinical)

Location: California-Mission Hills

Req ID: 209980