Providence Health & Services Associate Patient Access Representative PSJH *Sign-On Bonus $1,000* in Mission Viejo, California
Providence St. Joseph Health is calling an Associate Patient Access Representative PSJH to our location in Mission Viejo, CA.
Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.
Successful external candidates will be eligible for a retention bonus of $1,000 and internal caregivers may receive a referral bonus for succesful referrals.
We are seeking an Associate Patient Access Representative to be responsible responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as collecting accurate demographic information, insurance information, and collecting patient liability at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration. The Associate Patient Access Representative greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters. All information is gathered while adhering to regulation and compliance requirements and guidelines and is documented timely and accurately.
In this position you will have the following responsibilities:
Verify patient demographics and activate patients in the system of record upon arrival on the date of service, if the patient has been pre-registered.
Verify patient insurance by confirming and document insurance eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, effective dates, and follow-up with patient and/or referring physician office in the event of failed eligibility. Referrals to Financial Counselor, when appropriate.
Contact patient’s family or physician office to obtain missing insurance information and authorizations.
Ensure required/applicable forms and documents are presented and explained during time of registration (e.g., Patient Rights and Responsibilities, Advance Directives, Important Patient Information, etc.).
Obtain all necessary patient signatures at time of arrival.
Perform POS collections when appropriate.
Understand ministry’s policies on discounts, patient payments plans and global services.
Ensure financially cleared patients go directly to the area of service in order to receive treatment; refer patients to Financial Counseling when appropriate.
Assist patients and customers in navigating throughout the hospital facility.
Some college level coursework, in Medical Terminology or Medical Assistant or equivalent education/experience.
BLS - Basic Life Support.
Certified Healthcare Access Associate (CHAA).
Certified Revenue Cycle Specialist (CRCS).
1 year Registration experience. Familiarity with basic financial clearance functions.
2 years Experience with MEDITECH system.
1 year Knowledge of Epic Applications.
Demonstrated knowledge of CPT and ICD coding and medical terminology.
Basic knowledge of insurance and managed care payors, healthcare registration, Medicare Secondary Payor, EMTALA and ABN.
About the department you will serve.
One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Patient Services
Location: California-Mission Viejo
Req ID: 321784