Job Information

Providence Chief Administrative Officer, Queen of the Valley Medical Center in Napa, California



Reporting to the Service Area Chief Executive (CE) Service Area, the Chief Administrative Officer (CAO) provides strategic leadership, direction, plans and policies subject to Board of Trustees approval, and oversight of operational matters for the ministry. Under the general direction of the Service Area CE, the CAO is the key leader of the ministry in partnership with the ministry Senior Leadership to implement the ministry strategic plan and daily operations.

Provides a high-level administrative oversight of ministry daily operations including:

  • Monitor, assess and enhance operational processes to achieve key hospital objectives and metrics

  • Leads initiatives that improve resource management, quality of care, safety, and overall stakeholder satisfaction

  • Responsible for the ministry's overall operating budget performance, staff productivity/efficiency, key contracts, and operational accountability for select service lines.

  • Establish and maintain relationships with both internal and external stakeholders including physicians, hospital administration, Service Area and Divisional Leadership members, the ministry community board, government officials, region councils, Health Districts, and other key individuals, groups, or organizations required to foster a strong leadership team.


The Chief Administrative Officer, QVMC will have the following accountabilities:

  • Mission and Values: Role models and leads the Mission, Core Values, and Providence Promise daily through language and action

  • Work with hospital, Board of Trustees, and divisional leadership to promote understanding, communication, and integration of Mission, vision, and values, while building a compelling vision for entity.

  • Regulatory and accreditation: Serves as the executive lead, collaborating with the ministry Chief Medical Officer and Senior Leadership team, when engaging in regulatory or governing organization site surveys

  • Results-Based Leadership: Drives high standards for individual, team, and organizational accomplishment; tenaciously works to meet or exceed challenging goals; derives satisfaction from goal achievement and continuous improvement for clinical, operational and financial metrics

  • Caregiver and Provider Engagement: Engage, empower, and partner with caregivers, leaders, and providers to support their job satisfaction, quality, safety, innovation and engagement in the ministries delivery of care

  • Business Acumen: Manages the budget and engages in the budgeting process for the hospital demonstrating a keen understanding of basic business operations and the organizational levers that drive profitable growth; draws from personal experience to quickly evaluate business plans and processes to identify data or recommendations that need further investigation

  • Cultivating Clinical and Business Partnerships: Initiates and maintains strategic relationships with stakeholders inside and outside the health system to advance clinical, operational and strategic goals

  • Driving Execution: Translates strategic priorities into operational reality; aligns communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.

  • Making Healthcare Operations Decisions: Secures and compares information from multiple sources to identify operations and business issues; commits to an action after weighing alternative solutions against important decision criteria

  • Building Healthcare Talent: Establishes systems and processes, in collaboration with executive leaders to attract, develop, engage, and retain talented employees; creates a work environment where people can realize their full potential thus allowing the organization to meet current and future clinical, operations, and other business challenges

  • Coaching and Developing Others: Provides feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; plans and supports the development of individual skills and abilities

  • Compelling Communication: Clearly and succinctly conveys information and ideas to individuals and groups; communicates in a focused and compelling way that captures and hold others' attention

  • Empowerment/Delegation: Shares authority and responsibilities with others to move decision making and accountability downward through the organization , empowering individuals and caregivers to stretch their capabilities and accomplish the collective hospital priorities.

  • Influence: Creates and executes influence strategies that persuade key stakeholders to take action that will advance shared interests in the arena of clinical, financial, operational and strategic goals

  • Leading Change: Identifies and drives organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyzes new approaches to improve results by transforming organizational culture, systems or products/services.

  • Seizing Market Opportunities: Uses one's understanding of key market drivers to create and seize business and patient service opportunities, expand into new markets, and launch innovative patient services.

  • Setting Healthcare Strategy: Establishes and commits to a long-term business direction, in partnership with the executive team, after considering clinical and financial data, resources, market drivers, and organizational values; anticipates and responds to shifts within the market, technology or policy environment that influence the delivery, management and financing of healthcare.

  • Executive Disposition: Demonstrates a poised, credible, and confident demeanor that reassures others and commands respect; conveys an image that is consistent with the organization's Mission and Values


  • Master's Degree in Health Administration, Hospital Administration, Business Administration, Healthcare or related field

  • 5 years of senior level leadership experience in a health care delivery organization

  • 7 years of progressively responsible leadership positions in health care field

  • 5 years of administration experience in an acute care hospital or medical center

  • Broad knowledge and understanding of trends and changes taking place in health care and the implications of those changes

  • Record of forming, implementing and executing strategic plan for an organization focused on growth

  • Knowledge of working within integrated health systems and a track record of successful relationships with the integration of employed and private physicians

  • Knowledge with managing the day to day financial operations of multiple location delivery systems

  • Ability to lead complex organizations through a transition process

  • Problem-solver who involves others in key decisions but assures timely decisions

  • Ability to educate others about the process of change and the necessity of change

  • Ability to establish relationships with diverse groups, strong communication, and good listening skills

  • Ability to articulate and demonstrate the Mission, Vision, and Core Values to employees, physicians, and other providers and groups

  • Understanding of local integrated delivery systems and of a large, multi-site health system

  • Ability to work on a team

  • Ability to focus on and energize a group in pursuit of present and future goals

  • Exhibits the ability to integrate thought, values, and action in seizing opportunity and taking calculated risks to attain superior performance and outcomes

  • Ability to develop and manage diverse and effective teams to achieve results

  • Ability to ensure that continuous improvement occurs on the team and within the organization

  • Demonstrates personal and interpersonal qualities that engender confidence, trust, credibility, and a positive regard by others as someone who is reliable

  • Personal values consistent with those of Providence Health and Services

  • Comfortable administering in a Catholic sponsored organization.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Requsition ID: 234474
Company: Providence Jobs
Job Category: General Operations
Job Function: Operations
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 4015 SS OPS MGMT CA
Address: CA NAPA 1000 TRANCAS ST
Pay Range: $120.25 - $222.08
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.