Job Information

Providence Director Patient Experience in Napa, California

Description

$20,000 Sign on Bonus & Relocation Assistance Available

Under general supervision of President/CEO, directs patient, employee, and physician experience/satisfaction activities. Creates and leads plans for improving the patient, visitor, employee, and physician experience. Collaborates with and directs Santa Rosa Memorial and Petaluma Valley Hospital's patient and physician satisfaction survey processes. Provides leadership in the strategic development and implementation of tactics for Sonoma County ministries' patient experience. Facilitates performance improvement strategies and coaching activities for enhancing the patient experience. Directs and leads all Patient Experience Teams and the Patient and Family Advisory Council. This position will facilitate the creation of Sonoma County's culture of service excellence.

Required qualifications:

  • Bachelor's Degree in Nursing, Business Administration, Marketing, Public Relations or a related field from an accredited college/university

  • Coursework/Training: LEAN Methodology.

  • Coursework/Training: Studer training.

  • Coursework/Training: Project Management.

  • 5 years Patient experience, guest services or strategic planning in health care or other service industry.

  • 5 years Supervisory or managerial level.

  • Experience with PC and mainframe systems including abstracting and reporting functions.

  • Experience in various PC software applications including word processing, PowerPoint presentations, spreadsheets, databases, graphic presentation, and flowcharting.

  • Experience in planning and facilitating teams to a common vision and developing strategies and plans to accomplish objectives. Required upon hire: If position requires driving, a valid driver’s license and proof of insurance per company policy will be required

Preferred qualifications:

  • Master's Degree

  • 5 years Sales experience in the Healthcare field.

  • Experience with Six Sigma or Lean Technology.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Requsition ID: 137947
Company: Providence Jobs
Job Category: Clinical Administration
Job Function: Clinical Support
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 7820 PATIENT EXP
Address: CA Napa 1000 Trancas St
Pay Range: $66.47 - $109.14
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.