{{ pagination.total }} {{seoJobDescription}}
Find our Physician, Nurse Practitioner, Physician Assistant, Medical Director and other advanced practice openings on psdconnect.org.
Find our Physician, Nurse Practitioner, Physician Assistant, Medical Director and other advanced practice openings on psdconnect.org.
Description:
Providence St. Joseph Health is calling a Community Health Worker II (Full-time/Day Shift) to Providence California Regional in North Hollywood, CA.
Apply Today!
Applicants that meet qualifications will receive an email with some additional questions from our Modern Hire system
Please upload a current resume reflecting all relevant experience.
We are seeking a Community Health Worker II to be responsible for helping community residents and Medical Center patients and their families to navigate and access community services, other resources, and adopt healthy behaviors. The CHW-II will provide job duties within at least one of the following tracks:
In this position you will have the following responsibilities:
Health Education: CHWs in this track will assist with recruitment and administrative tasks for health education courses, such as but not limited to Mental Health First Aid, Creating Healthier Attitudes Today, physical activity, or FEAST. In addition they will provide modules these health education topics with oversight from a Health Educator or Physical Education Specialist
Outreach and Enrollment: CHWs in this track will provide outreach in community settings and provide initial screening for eligibility of Covered CA, Medi-Cal, and CalFresh (Food Stamps). In addition they will provide one-on-one health insurance and/or CalFresh enrollment application assistance
Navigation/Linkage to Resources: CHWs in this track will provide individualized assessments of risk factors that impact an individual's well-being. They will be responsible for doing the assessments in community and Medical Center Emergency Department settings and then referring them to the appropriate programs and resources in the community
Customer Service:
Develop a positive and professional relationship with all caregivers that emphasizes team unity, learning and support
Develop and maintains a positive and professional relationship with community stakeholders that promotes support for continued involvement and cooperation in community health projects
Provides quality service in the performance of work assignments and duties
Other duties as assigned
General Outreach Duties:
Actively seek opportunities for outreach with a focus on hard to reach populations and our identified “high-need” communities.
Conduct presentations about available services to local community based organizations
Maintain and strengthen contact with key stakeholders related to program updates
Work with other caregivers within the Community Health Department (e.g. Outreach Specialist, other Supervisor, etc.) to coordinate outreach events and direct service opportunities; communicate outreach events to Outreach Specialist to ensure Outlook calendar is updated with event information (time, type, location, assignments)
While performing outreach activities, recognizes possible community resources and brings back information to supervisor
Maintains knowledge of Providence Community Health programs and provides community with appropriate linkages as requested
Act as representative for Providence Health and Services at professional and network meetings, as needed.
Attend and participate in regular staff and department-wide meetings
Attended trainings, as required by core leader to stay up-to-date on programs
Health Education Instruction Duties (for CHWs in the Health Education track):
Identify community members/patients who would benefit from the health education courses offered by the Community Health Department
Refer identified community members/patients to caregivers that run the respective program
Assist caregivers with administrative tasks associated with the implementation of the health education courses
Identify materials appropriate for the target audience and submit materials to Supervisor for approval before being distributed in the community
Deliver accurate and professional health education classes for community members and community organizations, as requested by core leader. Classes are activity-based, demonstrate a skills progression and provide opportunities to practice skills appropriate to the intended target audience
Establish and maintain trusting relationships with the community
Enrollment Duties (for CHWs in outreach and enrollment track):
Provide outreach in the community to increase awareness of Covered CA, Medi-Cal, and CalFresh
Administer screening tool to identity and refer community members/patients who are eligible for Covered CA, Medi-Cal and/or CalFResh.
Provide on-site and home-based assistance of enrollment and renewal applications to families from partner organizations (clinics, schools, churches, businesses, etc.).
Build relationships with patients/clients by asking appropriate questions in a compassionate manner and uses good listening skills
Follow up and assists families who are having difficulty with enrollment process
Conduct proactive community based follow up with families to make sure they stay enrolled and renew their application on time
Administer client satisfaction survey to clients assisted
Fully understands and is able to explain insurance and CalFresh programs (eligibility, benefits, application process, requirements, premiums, co-pays) and other community health services.
Maintain professional and technical knowledge by attending educational workshops or reviewing professional publications to stay informed of eligibility and benefit changes to insurance programs
Work closely with Community Health enrollment and emergency room caregivers to assure a seamless flow for qualified uninsured adults to gain access to Medi Cal or Covered CA.
Navigation/Linkage to Resources Duties (for CHWs in the navigation/linkage track):
Provide on-site screenings of risk-factors that impact an individual’s well-being in community and Medical Center settings
Refer clients/patients to the appropriate programs in the community that meet the needs identified in the screenings
Build relationships with clients/patients by asking appropriate questions in a compassionate manner and uses good listening skills
In Medical Center settings enroll patients into Hospital Presumptive Eligibility (HPE) and provide enrollment assistance or refer patients to CHIP for patients that need to be enrolled in Covered CA or CalFresh
Follow up and assists families who are having difficulty accessing resources to which they were referred
Administer client satisfaction survey to clients assisted
Fully understands and is able to explain the issues for which they are screening and the resources available to meet those needs
Works closely with Community Health and Medical Center caregivers to ensure a seamless flow for the patients
Documentation/Information Management:
Document all outreach events and direct services including maintenance of logs and sign-in sheets
Implement and monitor collection of program’s evaluation data (e.g. surveys)
Ensure that program statistics are entered into the appropriate database (e.g. Carescope or other Community Health database) per department deadlines.
Compile and review monthly reports related to expenses and service units
Submit monthly reports to Supervisor and/or Department Data Specialist
Development:
Develop, maintain and demonstrate up-to-date knowledge on community health issues by attending seminars, trainings, or conferences as required by the Department, reading materials or other methods
Develop, maintain, and demonstrates up-to-date knowledge of hospital and community resources
Stay up to date with current literature to ensure curriculum is based on best practices
Participate in staff development activities
Qualifications:
Required qualifications for this position includes:
2 years experience working and/or volunteering in the community highly
Valid driver's license
For CHWs providing outreach and enrollment, become a Certified Enrollment Counselor (CEC) and be certified to enroll into Cal Fresh within 3 months of hire
Ability to work collaboratively with others and to participate fully in a team process
Strong public speaking skills
Excellent interpersonal skills
Ability to complete necessary tasks and meet deadlines.
Ability to follow directions, be a self-starter and collaborate with coworkers.
Willingness to learn computer systems and programs
Accurate word processing/typing skills
Preferred qualification for this position includes:
Ability to drive multiple projects to successful completion
Bilingual English /Spanish
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
https://www.providenceiscalling.jobs/rewards-benefits/
Our Mission
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
About Us
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: Full-time
Shift: Day
Job Category: Community Service
Location: California-North Hollywood
Req ID: 342081