Job Information

Providence Community Health Worker II in North Hollywood, California


Providence St. Joseph Health is calling a Community Health Worker II (Full-time/Day Shift) to Providence California Regional in North Hollywood, CA.

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We are seeking a Community Health Worker II to be responsible for helping community residents and Medical Center patients and their families to navigate and access community services, other resources, and adopt healthy behaviors. The CHW-II will provide job duties within at least one of the following tracks:

In this position you will have the following responsibilities:

  • Health Education: CHWs in this track will assist with recruitment and administrative tasks for health education courses, such as but not limited to Mental Health First Aid, Creating Healthier Attitudes Today, physical activity, or FEAST. In addition they will provide modules these health education topics with oversight from a Health Educator or Physical Education Specialist

  • Outreach and Enrollment: CHWs in this track will provide outreach in community settings and provide initial screening for eligibility of Covered CA, Medi-Cal, and CalFresh (Food Stamps). In addition they will provide one-on-one health insurance and/or CalFresh enrollment application assistance

  • Navigation/Linkage to Resources: CHWs in this track will provide individualized assessments of risk factors that impact an individual's well-being. They will be responsible for doing the assessments in community and Medical Center Emergency Department settings and then referring them to the appropriate programs and resources in the community

  • Customer Service:

  • Develop a positive and professional relationship with all caregivers that emphasizes team unity, learning and support

  • Develop and maintains a positive and professional relationship with community stakeholders that promotes support for continued involvement and cooperation in community health projects

  • Provides quality service in the performance of work assignments and duties

  • Other duties as assigned

  • General Outreach Duties:

  • Actively seek opportunities for outreach with a focus on hard to reach populations and our identified “high-need” communities.

  • Conduct presentations about available services to local community based organizations

  • Maintain and strengthen contact with key stakeholders related to program updates

  • Work with other caregivers within the Community Health Department (e.g. Outreach Specialist, other Supervisor, etc.) to coordinate outreach events and direct service opportunities; communicate outreach events to Outreach Specialist to ensure Outlook calendar is updated with event information (time, type, location, assignments)

  • While performing outreach activities, recognizes possible community resources and brings back information to supervisor

  • Maintains knowledge of Providence Community Health programs and provides community with appropriate linkages as requested

  • Act as representative for Providence Health and Services at professional and network meetings, as needed.

  • Attend and participate in regular staff and department-wide meetings

  • Attended trainings, as required by core leader to stay up-to-date on programs

  • Health Education Instruction Duties (for CHWs in the Health Education track):

  • Identify community members/patients who would benefit from the health education courses offered by the Community Health Department

  • Refer identified community members/patients to caregivers that run the respective program

  • Assist caregivers with administrative tasks associated with the implementation of the health education courses

  • Identify materials appropriate for the target audience and submit materials to Supervisor for approval before being distributed in the community

  • Deliver accurate and professional health education classes for community members and community organizations, as requested by core leader. Classes are activity-based, demonstrate a skills progression and provide opportunities to practice skills appropriate to the intended target audience

  • Establish and maintain trusting relationships with the community

  • Enrollment Duties (for CHWs in outreach and enrollment track):

  • Provide outreach in the community to increase awareness of Covered CA, Medi-Cal, and CalFresh

  • Administer screening tool to identity and refer community members/patients who are eligible for Covered CA, Medi-Cal and/or CalFResh.

  • Provide on-site and home-based assistance of enrollment and renewal applications to families from partner organizations (clinics, schools, churches, businesses, etc.).

  • Build relationships with patients/clients by asking appropriate questions in a compassionate manner and uses good listening skills

  • Follow up and assists families who are having difficulty with enrollment process

  • Conduct proactive community based follow up with families to make sure they stay enrolled and renew their application on time

  • Administer client satisfaction survey to clients assisted

  • Fully understands and is able to explain insurance and CalFresh programs (eligibility, benefits, application process, requirements, premiums, co-pays) and other community health services.

  • Maintain professional and technical knowledge by attending educational workshops or reviewing professional publications to stay informed of eligibility and benefit changes to insurance programs

  • Work closely with Community Health enrollment and emergency room caregivers to assure a seamless flow for qualified uninsured adults to gain access to Medi Cal or Covered CA.

  • Navigation/Linkage to Resources Duties (for CHWs in the navigation/linkage track):

  • Provide on-site screenings of risk-factors that impact an individual’s well-being in community and Medical Center settings

  • Refer clients/patients to the appropriate programs in the community that meet the needs identified in the screenings

  • Build relationships with clients/patients by asking appropriate questions in a compassionate manner and uses good listening skills

  • In Medical Center settings enroll patients into Hospital Presumptive Eligibility (HPE) and provide enrollment assistance or refer patients to CHIP for patients that need to be enrolled in Covered CA or CalFresh

  • Follow up and assists families who are having difficulty accessing resources to which they were referred

  • Administer client satisfaction survey to clients assisted

  • Fully understands and is able to explain the issues for which they are screening and the resources available to meet those needs

  • Works closely with Community Health and Medical Center caregivers to ensure a seamless flow for the patients

  • Documentation/Information Management:

  • Document all outreach events and direct services including maintenance of logs and sign-in sheets

  • Implement and monitor collection of program’s evaluation data (e.g. surveys)

  • Ensure that program statistics are entered into the appropriate database (e.g. Carescope or other Community Health database) per department deadlines.

  • Compile and review monthly reports related to expenses and service units

  • Submit monthly reports to Supervisor and/or Department Data Specialist

  • Development:

  • Develop, maintain and demonstrate up-to-date knowledge on community health issues by attending seminars, trainings, or conferences as required by the Department, reading materials or other methods

  • Develop, maintain, and demonstrates up-to-date knowledge of hospital and community resources

  • Stay up to date with current literature to ensure curriculum is based on best practices

  • Participate in staff development activities


Required qualifications for this position includes:

  • 2 years experience working and/or volunteering in the community highly

  • Valid driver's license

  • For CHWs providing outreach and enrollment, become a Certified Enrollment Counselor (CEC) and be certified to enroll into Cal Fresh within 3 months of hire

  • Ability to work collaboratively with others and to participate fully in a team process

  • Strong public speaking skills

  • Excellent interpersonal skills

  • Ability to complete necessary tasks and meet deadlines.

  • Ability to follow directions, be a self-starter and collaborate with coworkers.

  • Willingness to learn computer systems and programs

  • Accurate word processing/typing skills

Preferred qualification for this position includes:

  • Ability to drive multiple projects to successful completion

  • Bilingual English /Spanish

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Community Service

Location: California-North Hollywood

Req ID: 342081