Job Information

Providence Housing Manager - Operations Management in Oakland, California


Housing Manager

Providence Supportive Housing is seeking a Housing Manager to operate one 40 unit affordable housing site for low-income residents with disabilities in compliance with regulations established by the U.S. Department of Housing and Urban Development (HUD), California Tax Credit Allocation Committee (CTCAC) and State and Federal law (e.g. Landlord/Tenant laws and Fair Housing Act). Located in the Uptown neighborhood of Oakland CA, this building houses a vibrant resident community. This position offers onsite parking and flexible working hours. Providence Supportive Housing strives to “ease the way” of our resident communities through providing excellent affordable housing. As a mission driven healthcare organization, we also believe that housing is essential to health. We are looking for service-oriented people, wanting to make a difference in their community through their work.


The Housing Manager is responsible for and will be evaluated upon his or her ability and performance in six discrete competencies:

  • Mission and Core Values: Seek to demonstrate compassion and respect in every engagement with residents, employees, contractors, vendors, guests, etc. Exercise decision making and leadership that seeks excellence including thoughtfulness about stewardship and the responsible management of resources. Demonstrate thoughtful, collaborative and communicative discernment and balance in the weighing of difficult decisions, particularly as they might affect the well-being of individual residents and/or the community.

  • Accounting/ Business Practices: Manage property in a manner consistent with accepted business and accounting practices and principles. Demonstrate good judgment, care, organization, and strategic planning regarding expenditures and the development and management of budgets. Submit bookkeeping, monthly reports, deposits, invoices, accounts payable, etc. in a timely fashion. Maintain complete and coherent records and files of all transactions.

  • Compliance: Manage property in accordance with regulations, policies and procedures governed by the United States Department of Housing and Urban Development, Low Income Tax Credit Program, federal and state Fair Housing law, Americans with Disabilities Act requirements, PH&S Supportive Housing policies and procedures and any other applicable state and/or municipal requirements including but not limited to State Landlord/Tenant laws. Enter and maintain accurate and timely OneSite (tenant management software) data including wait list and facilities.

  • Physical Plant: Ensure that the physical plant including all common areas, landscaped areas and tenant units are always clean and well-maintained. Supervise, update and ensure execution of a comprehensive Preventative Maintenance Schedule. Ensure timely and quality completion of work order requests. Ensure adequate security of the premises and appropriate controls over keys and access. Ensure full compliance with state and local community requirements for testing including but not limited to elevator, alarms, water, etc. Make efforts wherever possible to ensure green principles are practiced and every effort is made to conserve energy.

  • Supervision: Promote and ensure a work environment that is professional, competent, responsible, developmental and consistent with the highest professional and ethical standards. Provide and ensure opportunities for growth, training and career development. Provide consistent, timely, balanced and credible feedback to employees and contractors in the interest of preserving motivation and improving performance. Ensure employees and contractors are exposed to the Mission, Core Values and heritage of the Sisters of Providence and Providence Health & Services.

  • Resident Relations/ Community Development: Document, confront and seek appropriate resolution of lease violations in a manner that is developmental, consistent and fair. Promote resident ownership and involvement through the organization, support and maintenance of a resident association. Promote a community of engagement and learning through social, educational and recreational programming. Employ conflict mediation techniques and foster resolution of tenant disputes. Engage the greater community through participation in a minimum of one community-based organization or effort.


The Housing Manager reports to the Director of Operations. Other key relationships are the Director of Compliance, Quality & Innovation, Development Director, the Director of Finance for Supportive Housing and other Providence Health & Services administration and staff. Challenges faced by the Housing Manager include maintaining an appropriate balance between the rights and needs of individual tenants and those of the complex as a community of tenants and assisting residents in meeting the challenges related to the aging process.

Supervision: Prior experience in supervision and effective management of staff is required. The Housing Manager is expected to work with the Supportive Housing Director of Operations, Director of Compliance, Quality & Innovation, Development Director, Director of Finance and the Human ResourcesDepartment to ensure compliance with federal, state and Providence Health & Services procedures and policies related to hiring, supervision and management of direct reports.

Required qualifications:

  • Bachelor's Degree in Social Work, Nursing, Business Administration, or a related field.

  • Successfully completing the course for Certified Occupancy Specialist (either Quadel or NCHM).

  • Within 1 year of hire Certified Occupancy Specialist (either Quadel or NCHM) certification

  • 2 years of experience in a housing, social service or healthcare organization or work with elderly and/or disabled.

  • Experience in supervision and effective management of staff.

Preferred qualifications:

  • Master's Degree in Social Work or a related field.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 153828
Company: Providence Jobs
Job Category: Patient Services
Job Function: Clinical Support
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 4007 SS OPS MGMT COMHLTH EDU
Address: CA Oakland 540 23rd St
Pay Range: $34.60 - $55.86
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.