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Providence Health & Services Health Clinic Financial Counselor - Santa Monica in Santa Monica, California


Providence is calling a Full Time, Day shift Health Clinic Financial Counselor at our Providence Saint John's Medical Foundation location in Santa Monica, CA.

In this position you will:

  • Under the supervision of the Manager of Health Clinic Operations/Supervisor, the Financial Counselor provides clerical and administrative support which may include pre-registration, insurance verification, and price estimation/calculations for the 1206(d) physicians.

  • The Financial Counselor will be responsible for calling and/or meeting with patients to provide and obtain insurance and/or financial information.

  • The Financial Counselor will act as the primary point of contact for patients with financial questions regarding upcoming procedures being provided by the 1206(d) providers.

  • The Financial Counselor will work closely with outside contracted groups, including Anesthesiology, Pathology, Radiology, and Providence Saint John’s facility billing departments (ORC) and is expected to help alleviate patient concerns from having to address billing questions with these entities whenever possible.

  • The Financial Counselor will assist in bettering relationships between hospital personnel, members of the medical staff, and patients.

  • The Financial Counselor will be expected to succinctly, patiently, and compassionately communicate all financial conversations to ensure consistent patient satisfaction.

  • The Financial Counselor is expected to professionally communicate a strong sense of organization, warmth, compassion, competency, and purpose to the patient, physicians, outside billing companies, and other healthcare staff at all times.

  • Experience in billing and authorizations preferred.


Required qualifications for this position include:

  • One to two year of previous insurance verification experience required

  • Intermediate to Advanced skills with Microsoft Outlook, Excel, PowerPoint, and Internet Explorer.

  • Must be able to type 35-45 wpm.

Preferred qualifications for this position include:

  • 4 year college degree or equivalent experience preferred

  • At least 1 year customer service experience in a medical setting preferred.

  • Mathematics/Claims processing background preferred

About the location you will serve:

Providence Health & Services is further developing its physician integration strategy. As part of this growth, Providence Saint John’s Medical Foundation came into flourishing. Saint John’s Medical Foundation is an integrated, not-for-profit network of medical clinics and affiliated services, servicing the greater Santa Monica and Los Angeles area. The Foundation is expected to continue to grow in the next several years, bringing with it facilities, staff and physician growth to support that objective.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Finance

Location: California-Santa Monica

Req ID: 218375