Providence Scheduler in Santa Monica, California
Providence is calling a Scheduler for Full-Tim Day Shift to Providence Saint John's Health Center in Santa Monica, CA
We are seeking a Scheduler who will be accountable for scheduling various types of patient appointments from simple office visits to very complex surgical and medical procedures. This may include coordinating schedules with multiple providers, specialized equipment, and other specialized resources. Complexity of this position is evidenced by the use of simple and complex medical terminology and enterprise scheduling protocols. The scheduling specialist; displays professional interpersonal skills and presence when communicating with physicians, staff and the public; as the front-line customer service representative, upholds and exhibits the core values in all communication. It is essential that this information be documented timely and accurately.
In this position you will:
Contact with patient by telephone or in person to interview them with courtesy and demonstrated service excellence to create appointments and schedule procedures
Responsible for the efficient coordination of all providers, specialized equipment and other specialized resources
Courteously and professionally responding to multiple phone calls and requests that often occur simultaneously
Take surgery-scheduling requests from physician offices
Collecting and scheduling accurate information regarding surgical procedure scheduled, physician or patient special requirements, patient demographics to avoid duplicate errors, and/or refer call to appropriate person/department
Collaborate with other departments such as surgical services OR manager, front desk supervisors, service line supervisors, and other supervisory personnel regarding scheduling, resource or staffing conflicts
Ensure all computer system entries are completed accurately and timely
Maintain accurate, clear, concise, and complete account notes and other relevant information
Promote PH&S as a premier service organization by treating customers with compassion and respect
Identify, resolve and escalate major issues and service failures that impede success
Maintain confidentiality of all patients’ demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA
Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as PH&S policies and procedures in all aspects of job performance
Required to think independently and to identify and make complex decisions in a fast-paced environment
Required qualifications for this position include:
Demonstrated outstanding customer service experience
1 year of experience in a hospital or medical office setting
Clerical and computer experience
Preferred qualifications for this position include:
- Some college level coursework
About the hospital you will serve.
Providence Saint John’s Health Center in Santa Monica, California, is part of Providence Health & Services, an integrated, not-for-profit network of hospitals, care centers, medical clinics, home health services, affiliated services and educational facilities in the western United States. Founded in 1942, Providence Saint John’s Health Center enjoys a reputation for clinical excellence across many disciplines. The 266-bed health center has a medical staff of more than 900 physicians, 1,800 employees and a host of volunteers who share a commitment to providing quality care for all.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Location: California-Santa Monica
Req ID: 276349