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Providence Epic Implementation Technician - Office Workers *Temporary* in Santa Rosa, California


Providence St. Joseph Health is calling an EPIC Implementation Technician to one of our locations in Santa Rosa, CA, Napa, CA or Eureka, CA. This is a 4 month temporary assignment that is not eligible for benefits. This position is required to sit on site and is not eligible for remote work.

We are seeking an EPIC Implementation Technician PSJH who will be serve as an additional resource for the implementation of the Epic system. The Implementation Technician supports all clinical roles throughout the care continuum (as assigned). An Implementation Technician is expected to be a knowledgeable project advocate, who will generate enthusiasm and excitement for Epic, as well as overall organizational change. This individual will be a liaison between end users, specialty and site leaders, informatics and Providence St. Joseph Health EPIC Implementation Team. This resources will provide operational support for the project pre-, during, and post go live by leading, reinforcing, and validating standard workflows and best practices, and at-the-elbow end user support.

All duties must be performed in a manner that promotes team success and reflects Providence St. Joseph Health mission, philosophy, and core values of compassion, dignity, justice, excellence, and integrity.

In this position you will have the following responsibilities:

  • Attend all Epic training and demonstrate required proficiency; attend all Epic Implementation Technician training and demonstrate proficiency; attend change management/ownership training.

  • Identify and communicate potential issues, risks and resistance to change; attend and participate in a pre-go live logistics/process preparation meeting; attend and participate in EPIC Implementation Technician status meeting.

  • Provide support to end users through pre, during and post go live by offering front line support and answering questions about Epic applications.

  • Provide the end-user community with a familiar face - someone who is familiar with your organization's operations and the system.

  • Approach users who are struggling and assist them in completing tasks.

  • Attend daily post live status/issue meetings.

  • Provide feedback on users knowledge and essential skills.


Required qualifications for this position include:

  • 1 year of business office technology experience OR 1 year utilizing electronic medical record and other third party applications

Preferred qualifications for this position include:

  • Customer service experience

  • Medical Assistant experience

  • Healthcare experience

  • A senior nursing student (RN), final semester or year attending an accredited ADN or BSN program

  • New graduated from an accrediated school of nursing (RN) ADN or BSN program or;

  • Experience utilizing electronic medical record, EPIC.

  • California Registered Nurse.

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: IT Operations and Support

Location: California-Santa Rosa

Other Location(s): California-Napa, California-Eureka

Req ID: 287534