Job Information

Providence Principal Technical Product Manager NLU in Sonoma, California

Description

We are seeking a Technical Principal Product Manager, NLU with a focus on state-of-the-art natural language AI models, such as Large Language Models (LLMs) to join our team. As the Principal NLU Product Manager, you will manage the development and success of our NLU/LLM-based products. This is a vital leadership role for the Digital Innovation Group at Providence and reports to the Executive Director of Product.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Servicesand thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Providence is one of the largest not-for-profit health systems in the United States.

 At Providence, we use our voice to advocate for vulnerable populations and health care reforms. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible, and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone—regardless of coverage or ability to pay. We help people and communities benefit from the best health care model for the future, today.

 The Digital Innovation Group (DIG) at Providence is a small but mighty product development and incubation team. We build next-gen tools that give patients convenient and easy access to health care anywhere, anytime.

 DIG is both a healthcare startup and a technology/product incubator. Our team gathers market data on effective solutions in the health care space and then builds out a product line with the latest and greatest technology. When market maturity hits, DIG enables the product to spin out as its own company. It is a unique mix of venture capitalists, digital strategists, marketing acumen, product development and engineering all in one group nestled inside one of the largest health systems. We set the pace for other health care organizations on how to conceive, engineer and launch effective health care solutions. Recently funded DIG startups included DexCare and Xealth. 

We require your expertise and passion to bring our next set of products to life. We are currently in the initial stages of incubating ideas related to virtual health assistants including triage, symptom pursuit and care navigation using ML and NLP. Additionally, we are pursuing personalized digital engagement for wellness. Success means you will have the opportunity to join future startups on the ground floor. 

This position is responsible for researching, defining, and delivering product features utilizing state-of-the-art NLU technology. You measure the value and effectiveness of your products/features. You create market assessments and business cases to justify product roadmaps to deliver on the vision. You write product needs documents and effectively communicate requirements to vendors and/or developers and negotiate their delivery as part of the product roadmap process. You oversee teams that conduct experiments to rapidly prove/disprove hypotheses about product direction. You build deep relationships with executives and stakeholders across organizations to advocate for and maximize the value of the products you own.

This is a remote work opportunity in Canada with occasional travel expected to Vancouver BC or Seattle WA.

SUMMARY

We are seeking a Technical Principal Product Manager, NLU with a focus on state-of-the-art natural language AI models, such as Large Language Models (LLMs) to join our team. As the Principal NLU Product Manager, you will manage the development and success of our NLU/LLM-based products. This is a vital leadership role for the Digital Innovation Group at Providence and reports to the Executive Director of Product.

You will work closely with cross-functional teams, including engineering, research, and design, to ensure the delivery of high-quality NLU/LLM products that meet our customers' needs.

Key goals and accountabilities are:

  • Translate complex customer problems into commercializable solutions. Collaborate with the UX team and others to understand high level goals, drivers and opportunities for products and their delivery.

  • Use your data- and business-informed mindset to define and deliver the product with broad cross-organizational impact. Optimize the product by digging deep into user data, feedback, and insights and make appropriate tradeoffs between customer goals and the product experience.

  • Have an in-depth understanding of the business and success metrics for your products and report on them regularly.

  • Ensure that competitive analysis and product positioning for the product is articulated and updated regularly.

ESSENTIAL FUNCTIONS

In this position you:

  • Identify the biggest customer problems and work collaboratively to design new features and/or products from start to finish.

  • Build, measure, and iterate rapidly on feature set to ensure the best customer outcomes.

  • Consistently integrate behavior data and customer feedback into key product decisions.

  • Communicate product plans, benefits, and results to all audiences - within teams, company, to users, press, etc.

  • Build deep relationships with executives and stakeholders across the organization to advocate for and maximize the value of the products you own.

  • Thrive and succeed in an entrepreneurial environment, and not hindered by ambiguity or conflicting priorities.

EXPERIENCE

  • 6+ years in Product Management at a technology company, ideally working on products with ML/AI at its core.

  • Experience managing medium to large initiatives, and a well-rounded technical background in modern software development

  • Experience delivering impactful products and features heavily informed by data and user research.

  • Demonstrated ability to solve complex problems by crafting customer-first solutions and thinking from first principles.

  • Strong aptitude for using data to solve problems.

  • Experience influencing the Executive Team members on key strategy and cross-functional initiatives.

  • Experience working at the executive level including contributing to overall organizational goal setting, and strategy framing.

  • Proven ability to collaborate with technical and non-technical stakeholders to prioritize and negotiate delivery against the organization’s strategic goals.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 179035
Company: Providence Jobs
Job Category: Product Management & Support
Job Function: Project/Product Management
Job Schedule: Full time
Job Shift: Day
Career Track: Business Professional
Department: 4007 SS INN DIG PRODUCT 1
Address: WA Redmond 17425 NE Union Hill Rd
Pay Range: $see posting - $see posting
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.