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Providence Health & Services Department Secretary - Quality Assurance *FT Days* in Tarzana, California


Apply today! Applicants that meet qualifications will receive a text with additional questions from our MODERN HIRE screening and interview system.

Providence is calling a Department Secretary (Full-Time/Day Shift) to Providence Cedars-Sinai Tarzana Medical Center in Tarzana, CA.

Please upload a current resume reflecting all relevant experience.

We are seeking a Department Secretarywho will be provide assistance in ensuring the highest quality of service from the Performance Improvement Department. Under the direction of the Manager of Performance Improvement the Secretary is responsible for assisting in the day to day operations of the department. Identifies problems, implement appropriate solutions and evaluate effectiveness utilizing DMAIC and other Lean methodologies.

In this position you will:


  • Promote patient, physician, customer and employee satisfaction by personal example, treating all contacts with respect.

  • Support and participate in activities that foster customer service.

  • Communicate and follow the organizational chain of command for notification of patient care/service issues, when appropriate.


  • Maintain required applicable licensure, certification and education.

  • Attend and successfully completes general and department orientation, in-service programs and the annual key competencies and mandatory update requirements.

  • Participate actively in department staff meetings.

  • Demonstrate effective verbal and written communications.

  • Communicates effectively in a clear, concise, understandable manner. Applicable for the populations Adult and Geriatric.

  • Types correspondences, reports, minutes, memorandums, special projects, technical papers and related material for departmental staff as requested.

  • Compose letters and memorandums from dictation, verbal direction or from knowledge of hospital policy or procedures.

  • Schedule and coordinates meetings which may include travel and lodging arrangements.

  • Prepare memorandums and other materials for staff and for business meetings.

  • Answer telephones, routes callers, takes messages and provides routine information to callers in a prompt courteous manner.

  • Balance figures, computer totals, and performs mathematical calculations.

  • Maintais confidential files.

  • Open and route incoming mail; distributes correspondence and other material to staff.

  • Assist with the coordination of large volume of information that includes: data collection/retrieval; aggregation and display of information; the dissemination of information to appropriate personnel; and follow-up on information.

  • Maintain and complete tracking and trending logs.

  • Solicit input from appropriate personnel/individuals when performing assigned duties.

  • Demonstrate willingness & ability to float to areas within their scope of practice as necessary.


Required qualifications:

  • Current LA City Fire Card within 30 days of hire.

  • 1 year clerical experience in an acute care setting within the last 3 years, or equivalent.

  • Possesses basic to intermediate knowledge of computer software programs (Computer Literate in WordPerfect, MS Mail, Excel, Microsoft Word).

About the hospital you will serve.

Providence Cedars-Sinai Tarzana Medical Center is a 245-bed not-for-profit medical center that serves the San Fernando Valley, offering high quality specialty services, including: heart and vascular care, orthopedics, oncology and senior services. Recognizing the special health care needs of women and children, our Women’s Pavilion & Resource Center provides women’s health and maternity care in once central location. The hospital specializes in pediatrics and has one of the largest neonatal intensive care units in the San Fernando Valley. Providence Cedars-Sinai Tarzana has a reputation for clinical excellence and sophisticated technology with a personal touch. Providence Health & Services cares about the people and the lives that we touch each and every day. We are continually driven by the caring tradition of our heritage – the foundation of our Mission and core-values – to embrace respect, compassion, justice, excellence and stewardship. With a rich past reaching back more than 65 years in Southern California, and 150 years in total, Providence Health & Services today celebrates unprecedented growth, recognition for top quality health care, a vibrant employee culture where new ideas are encouraged and a drive to help the underprivileged - all with an eye toward the future.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Non-Clinical)

Location: California-Tarzana

Req ID: 316122