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Providence PBX/Telephone Operator in Tarzana, California

Description:

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Providence is calling a PBX/Telephone Operator (Per-Diem/On-Call, Variable Shift) to Providence Cedars-Sinai Tarzana Medical Center in Tarzana, CA.

We are seeking a PBX/Telephone Operator who will be reporting to the PBX Supervisor, responsible for greeting, assisting, and directing visitors, patients and other hospital callers in a prompt and courteous manner. Answer and direct all incoming and departmental calls.

In this position you will have the following responsibilities:

  • Promote patient, physician, customer and employee satisfaction by personal example, treating all contacts with respect

  • Support and participate in activities that foster customer service

  • Communicate and follow the organizational chain of command for notification of patient care/service issues, when appropriate

  • Maintain required applicable licensure, certification and education

  • Attend and successfully completes general and department orientation, in-service programs and the annual key competencies and mandatory update requirements

  • Participate actively in department staff meetings

  • Demonstrate effective verbal and written communications

  • Communicate effectively in a clear, concise, understandable manner. Applicable for the populations Adult and Geriatric

  • Answer telephones, route calls, take messages and provide routine information to callers

  • Maintain knowledge of various hospital emergency procedures/plans and codes and has the ability to implement those plans/codes according to hospital policy

  • Never leave work station unattended

  • Must obtain verbal acknowledgment from other departments when board is switched over to the other department for breaks and meal periods

  • Maintain established departmental policies and procedures, objectives, quality assurance and safety standards

  • Contact staff members over the central paging system as requested and according to hospital policy

  • Relay patient room numbers to appropriate individuals according to hospital policy

  • Contact on-call personnel as needed according to hospital policy

  • Maintain department records, reports and files as required

  • Perform a variety of clerical functions while keeping patient confidentiality and satisfaction as a priority

  • Demonstrate willingness & ability to float to areas within their scope of practice as necessary

Qualifications:

Required qualifications for this position include:

  • Current LA City Fire Card within 30 days of hire

  • Minimal keyboarding experience

About the hospital you will serve.

Providence Tarzana Medical Center is a 245-bed not-for-profit medical center that serves the San Fernando Valley, offering high quality specialty services, including: heart and vascular care, orthopedics, oncology and senior services. Recognizing the special health care needs of women and children, our Women’s Pavilion & Resource Center provides women’s health and maternity care in once central location. The hospital specializes in pediatrics and has one of the largest neonatal intensive care units in the San Fernando Valley. Providence Tarzana has a reputation for clinical excellence and sophisticated technology with a personal touch. Providence Health & Services cares about the people and the lives that we touch each and every day. We are continually driven by the caring tradition of our heritage – the foundation of our Mission and core-values – to embrace respect, compassion, justice, excellence and stewardship. With a rich past reaching back more than 65 years in Southern California, and 150 years in total, Providence Health & Services today celebrates unprecedented growth, recognition for top quality health care, a vibrant employee culture where new ideas are encouraged and a drive to help the underprivileged - all with an eye toward the future.

For information on our comprehensive range of benefits, visit:

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Administrative (Non-Clinical)

Location: California-Tarzana

Req ID: 273925

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