Providence Senior Surgery Scheduler in Tarzana, California
Providence is calling a Senior Surgery Scheduler (Full-Time/Day Shift) to Providence Medical Institute in Tarzana, CA.
We are seeking a Senior Surgery Scheduler who will schedule patients for surgery in inpatient and outpatient settings. Under minimal supervision, coordinate and schedule appointments for preoperative and postoperative office visits and testing.
Perform all duties in a manner which promotes team concept and reflect the Sisters of Providence mission, philosophy and values.
In this position you will:
Service Commitment: Maintain confidentiality of all information related to patients, medical staff, employees, and as appropriate, other information.
Team Member: Demonstrate service excellence and positive interpersonal relations in dealing with others, including patients/family members, employees, managers, medical staff, volunteers and community members, so that productivity and positive relations are maximized.
Environment of Care/Infection Control/Safety: Consistently demonstrate and incorporate principles of safety and infection control into daily activities. Consistently use personal protective equipment as required and takes appropriate precautions whenever there is potential for contact with blood, body fluids, chemicals and/or other hazardous materials. Maintain knowledge of work-appropriate aspects of environment of care programs, comply with policies and reports unsafe conditions. Successfully complete Environment of Care Healthstream modules in the required timeframes and participate in fire drills and emergency exercises.
Confidentiality/Privacy: Protect confidential/private information related to patients, caregivers, providers and others.
Respect for Diversity: demonstrate competency by knowing and applying the principles of an inclusive work environment.
Integrate Quality Improvement principles in work life:
Display consistent commitment to customer service.
Exhibit quality focus and active involvement in improvement of work processes.
Employ learned methods for achieving improved outcomes.
Demonstrate appreciation of team strength in meeting customer’s needs and displays personal behavior that has a positive impact for the team.
Exhibit achievement and learning orientation to work and organizational life by maintaining a broad outlook, demonstrating personal responsibility for keeping up with current information, expanding knowledge and skill, and ensuring contribution to organizational success.
Display ability to work in an ever-changing environment and participate constructively in change processes.
Complete annual mandatory education review and competency program.
Independently coordinate and schedule surgeries, preoperative and postoperative appointments as designated by provider.
Interact with patients, providers and other caregivers within the clinic and at outside facilities providing accurate, timely and responsive information.
Coordinate processes and timing as required to meet provider and facility requirements.
Coordinate arrangements for surgical assistants, special equipment and surgical materials.
Provide patients with generic preoperative information sheets and advise patients of preoperative surgical and financial requirements.
Submit patient clinical and financial information to facility assuring appropriate medical records release, if needed.
Obtain accurate information from patients and ensure all registration forms are complete.
Collect patient pre-payment, as directed.
Handle unusual patient questions or assists team members in resolving unfamiliar issues or complicated requests.
Maintain files and patient records in a confidential manner.
May obtain authorizations for surgery.
Demonstrate courtesy and helpfulness toward patients and their families; assure that information given to patients is accurate and complete.
Able to train other caregivers on surgery scheduling functions, as requested.
May assist with process improvement initiatives or special projects.
Ensure efficient written and oral communication.
Maintain a high degree of professionalism:
Demonstrate the ability to make decisions, take appropriate action and follow tasks through to completion.
Recognize the implications of new situations and develops workable solutions.
Demonstrate a willingness to accept new responsibilities.
Respond cooperatively to managers and staff members in other departments to promote teamwork.
Act as a role model in demonstrating the customer service standards of the organization.
Demonstrate a commitment to personal growth and development by participating in external activities related to professional goals.
Required qualifications for this position include:
5 years of Healthcare experience.
2 years of Scheduling experience in medical office, ambulatory surgery center or outpatient hospital setting.
Typing 40-50 wpm and computer skills.
Excellent customer service and communication skills; ability to effectively interact with public and co-workers; working knowledge of medical insurance HMO/PPO/EPO/Indemnity/Worker’s Comp, etc.
Working knowledge of computerized registration (preferably EPIC).
Good written and verbal skills.
Working knowledge of clinic policies and procedures.
Advanced knowledge of medical terminology and insurance practices.
Working knowledge of CPT and ICD-10 coding.
Knowledge of grammar, spelling, and punctuation to type, review and edit reports, documentation and correspondence.
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
Skill in handling paperwork/filing adequately.
Skill in handling incoming phone calls and triaging appropriately.
Sill in written and verbal communication.
Skill in gathering, interpreting and reporting insurance information.
Skill in troubleshooting insurance issues and resolving appropriately.
Ability to type 40-50 works per minute. Ability to learn and use electronic medical record software and computers programs including Microsoft Office products, email, and Internet.
Ability to work effectively as a team member with physicians and other caregivers.
Ability to sort and file materials correctly by alphabetic or numeric systems.
Ability to interpret and understand insurance benefits and reimbursement.
Ability to flexibly respond to changing demands.
Ability to organize and prioritize tasks effectively.
Ability to communicate clearly.
Ability to work with little supervision.
Ability to establish and maintain effective working relationships with patients, caregivers, and the public.
Personal style which emphasizes openness, visibility and approachability.
Preferred qualifications for this position include:
- Some college.
About the hospital you will serve.
Providence Health & Services is further developing its physician integration strategy. Historically, the largest asset has been Providence Medical Institute, a medical foundation that provides administrative and other support services to affiliated medical groups. Providence Medical Institute is expected to grow significantly in the next several years, bringing with it facilities, staff and physician growth to support that objective.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Medical Assistant
Req ID: 273153