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Providence Clinical Liaison Home Health and Hospice - Santa Monica in Torrance, California


Providence is calling a Clinical Liaison (Full-Time/Day Shift) to Providence Little Company Of Mary Home Health.

This position will be based in Santa Monica.

Please upload a current resume reflecting all relevant experience.

Apply today! Applicants that meet qualifications will receive a text with additional questions from our MODERN HIRE system.

We are seeking a Clinical Liaison who will be responsible for creating and maintaining positive customer relationships to increase referrals for Home Health, Hospice / Palliative Care, Transitional Care Units, and other services within assigned accounts. This role includes working with discharge planners, facility staff, physicians, and individuals to assess appropriateness for hospice and home health services, facilitate the coordination of services and to ensure appropriate documentation for compliance with agency and statutory guidelines to manage the transition of the patient from an acute care facility to the patient's home or next location of residence. Consultative functions include, but are not limited to: providing consultation and informational presentations regarding end of life care and home health; sharing expertise through in-services on pain and symptom management options; serving as a clinical resource and educator for physicians, facility staff, patients, families and community on Home Health, Hospice / Palliative Care or other issues in various settings and facilities. This position performs all duties in a manner that promotes team concepts, demonstrates a commitment to the mission and philosophy of Providence Health & Services, the Code of Conduct and Integrity, and the Core Values of respect, compassion, justice, excellence and stewardship.

In this position you will:

  • Maintain and build existing referral base relationships by serving as a resource for education and information

  • Evaluate referrals received on hospitalized patient from a variety of care settings for appropriateness for Home Health, Hospice/Palliative Care, and/or other in-home services programs as appropriate

  • Provide information to patients and their families interested in Hospice, Home Health and/or Infusion services

  • Participate, when appropriate, in health care facility care conferences regarding specific patient consult requests

  • Facilitate the initiation of an Infusion referral as needed

  • Coordinate discharge planning for Hospice and Home Health patients who have been admitted to the hospital and act as a liaison to Ministry staff for smooth transition

  • Accept referrals from hospital discharge planner after they have identified patient agency choice and type of home service needed

  • Coordinate with the Inpatient Hospital Team and primary RN/MSW to ensure discharge planning is comprehensive and communicated efficiently

  • Collaborate in Care Plan development, implementation and evaluation with discharge planners. Participate, when appropriate, in discharge planning rounds in health care facilities

  • Appropriately document activities in the Providence electronic medical system; tracks referrals received by nursing unit and accepted by each Providence agency

  • Maintain open positive communication with appropriate agency staff (Hospice / Palliative Care, Home Health, and/or other in-home services) regarding referrals received

  • Effectively manage customer resolution issues independently or seeks management/leadership involvement as needed

  • Schedule, coordinate and present in-services and other information presentations at community events, health fairs, care-giver series, and other outreach activities

  • Coordinate with Account Representative to support referral generation efforts; facilitate growth of Home Health, Hospice and Palliative Care services and promote Providence Senior and Community Service Ministries according to business development strategies

  • Actively participate in the development and execution of strategic initiatives that include referral generation and business growth in assigned accounts

  • Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as facility specific policies and procedures. In addition, promote the Patients’ Bill of Rights and maintains confidentiality of all patient demographics, medical and financial information at all times

  • Maintain confidentiality of all company and client information; ensure proper handling and disposal of confidential documents and adheres to all HIPAA rules and regulations

  • Respond to daily needs of local Team, including facilitation of excellent communication channels between Business Development and Intake Department

  • Serve as a local champion for service-line standardization and consistency efforts


Required qualifications for this position include:

  • Bachelor's Degree in Nursing, social work, or other clinical discipline Or Associate's degree plus 4 years related experience

  • Current California State professional licensure or certification, including RN, LVN, MSW or LCSW license, as required appropriate to education

  • Valid driver's license

  • Automobile insurance

  • Current BLS from the American Heart Association

  • 3 years experience in clinical discipline

  • Ability to achieve annual referral and community educational requirements by prioritizing efforts and activities to support increased referral volume and achieve account penetration

  • Excellent verbal and written communications skills in English

  • Excellent customer service communication skills by phone, email, and face to face

  • Communicates clearly, sensitively and in supportive professional manner with patient/family/caregivers, co-workers and public

  • Applies and maintains strong team collaboration skills within and across ministries, and in particular, builds strong relations with operations and clinical team members

  • Ability to work with families in crisis

  • Proficient in using computers and knowledge of an Electronic Medical Record (as applicable) and Microsoft Office Suite programs

Preferred qualifications for this position include:

  • Liaison, marketing or sales experience

  • Health care industry experience

  • 3 years hospice or palliative care experience

About the ministry you will serve.

As an integral part of the respected Providence Health & Services for over 25 years, our highly skilled healthcare professionals provide a full range of home health and clinical specialty programs to patients experiencing an illness, hospitalization or surgery or, for those receiving treatment for a chronic or acute illness. Providence Home Health embraces everyone from new mothers and their babies to the elderly with chronic health problems.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Marketing/PR/Communications

Location: California-Torrance

Other Location(s): California-Santa Monica

Req ID: 273206