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Providence Health & Services Supervisor On-Site Access - ER Registration in Torrance, California


Providence St. Joseph Health is calling a Supervisor On-Site Access (Full-Time) to our location in Torrance, CA.

We are seeking a Supervisor On-Site Access to be responsible for the supervision of the on-site Access Services staff. Hospital Access Services departments facilitate patient, visitor and provider interactions within their ministry including access to both information and care. He or she will be responsible for staff schedules, implementing a standardized approach in line with the vision of ORC and accountable for quality results, staff satisfaction, and patient satisfaction for the ministry. He or she will also oversee and supervise all areas of department operations, and ensure adherence to regulations, facilitating appropriate disaster response, as well as coordination with facility clinical and administrative leadership for processes integrated with Access.

In this position you will:

  • Supervise Access staff within responsibility area and develop staff schedules; provide operational on-site 24/7 support for Onsite Access Manager sick and vacation leaves.

  • Oversee responsibility of departmental budgets within leadership scope including participation in budget development, approval responsibility and ongoing monitoring for productivity and cost compliance.

  • Lead or participate in planning of revenue cycle programs, improvements, service and direction as pertinent to area of responsibility; provide vision, direction and expertise in the analysis and development of programs both within service area and across enterprise

  • Implement a standardized approach across facilities in line with the vision of ORC; be an access representative on Service Area wide leadership/steering committees.

  • Be accountable for quality results, staff satisfaction, patient satisfaction for Service area; promote interdepartmental collaboration including meeting facilitation, process reviews, problem solving.

  • Provide a central escalation and resolution point for facility and patient issues/complaints and contingency/disaster plans.

  • Be a compliance/integrity representative for Access ensuring all compliance guidelines/standards are followed including JC, CMS, EMTALA, HIPAA and others.


Required qualifications for this position include :

  • A Bachelor’s degree, preferably in a healthcare related field; equivalent combinations of education and experience may be considered in lieu of the degree requirement.

  • Three (3) plus years overall experience in a healthcare delivery system, including at least 1-2 years’ experience in managerial, Supervisory or Lead experience.

  • In depth working knowledge of Revenue Cycle processes with emphasis on Front End including Registration, Scheduling and Insurance Verification and reimbursement contracts.

Preferred qualifications for this position include:

  • Certified Healthcare Access Manager (CHAM) or Certified Revenue Cycle Professional (CRCP)

About the hospital you will serve:

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Clinical)

Location: California-Torrance

Req ID: 223365